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The Antecedents of Store Image and Customer Satisfaction
16 references·2 citing·45 second hop
The Antecedents of Store Image and Customer Satisfaction (2014)The Antecedents of Store Image and Custom…Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014)Trust, Satisfaction, and Onli…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Green product quality, green corporate image, green customer satisfaction, and green customer loyalty (2010)Green product quality, green …Recapturing store image in customer-based store equity: a construct conceptualization (2004)Recapturing store image in cu…Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth* (2004)Linking Perceived Quality and…The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores (2003)The effects of wait expectati…Linking consumer perception to preference of retail stores: an empirical assessment of the multi-attributes of store image (2003)Linking consumer perception t…E-retailing versus physical retailing (2003)E-retailing versus physical r…Consumer evaluations of store brands: effects of store image and product attributes (2003)Consumer evaluations of store…Store Satisfaction and Store Loyalty Explained by Customer- and Store-Related Factors (2002)Store Satisfaction and Store …Store brands and retail differentiation: the influence of store image and store brand attitude on store own brand perceptions (2002)Store brands and retail diffe…On the relationship between store image, store satisfaction and store loyalty (1998)On the relationship between s…The influence of brand recognition on retail store image (1997)The influence of brand recogn…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Relation of Consumers' Buying Habits to Marketing Methods (1923)Relation of Consumers' Buying…The Effect of Perceived Value on Consumers’ Repurchase Intention of Commercial Ice Stadium: The Mediating Role of Community Interactions (2022)The Effect of Perceived Value…PERANAN KOMUNIKASI PEMASARAN, CITRA MEREK DAN KEPERCAYAAN MEREK TERHADAP KESETIAAN MEREK (2021)PERANAN KOMUNIKASI PEMASARAN,…Reference Group Influence on Product and Brand Purchase Decisions (1982)Consumer Evaluations of Brand Extensions (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Travel motivations as souvenir purchase indicators (2005)Research note: E-store image, perceived value and perceived risk (2011)Brand image and customers' willingness to pay a price premium for food brands (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Setting the tone with the tune: A meta-analytic review of the effects of background music in retail settings (2006)Aesthetics and the online shopping environment: Understanding consumer responses (2010)Understanding the Influence of Cues from Other Customers in the Service Experience: A Scale Development and Validation (2012)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review (1989)Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions (1998)Private label brand image: its relationship with store image and national brand (2006)Effects of store image and store brand price-image on store brand purchase intention: Application to an emerging market (2012)The role of involvement: Investigating the effect of brand's social media pages on consumer purchase intention (2019)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Relationship quality as a predictor of B2B customer loyalty (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments (2017)Understanding repurchase intention of Airbnb consumers: perceived authenticity, electronic word-of-mouth, and price sensitivity (2017)Demystifying the role of causal-predictive modeling using partial least squares structural equation modeling in information systems research (2020)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The impact of brand trust and satisfaction on retailer repurchase intentions (2006)The Mediating Effect of Place Attachment on the Relationship between Festival Satisfaction and Loyalty to the Festival Hosting Destination (2012)Importance–performance analysis in tourism: A framework for researchers (2014)Classifying Services to Gain Strategic Marketing Insights (1983)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Understanding Service Convenience (2002)A Reexamination of the Determinants of Consumer Satisfaction (1996)The value concept and relationship marketing (1996)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)
this work references cited by second hop

References

  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 1998On the relationship between store image, store satisfaction and store loyalty1,157 cited
  • 2014Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1769 cited
  • 2003The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores625 cited
  • 1923Relation of Consumers' Buying Habits to Marketing Methods500 cited
  • 2002Store brands and retail differentiation: the influence of store image and store brand attitude on store own brand perceptions403 cited
  • 2003Consumer evaluations of store brands: effects of store image and product attributes389 cited
  • 2002Store Satisfaction and Store Loyalty Explained by Customer- and Store-Related Factors381 cited
  • 2003Linking consumer perception to preference of retail stores: an empirical assessment of the multi-attributes of store image340 cited
  • 2004Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth*298 cited
  • 2010Green product quality, green corporate image, green customer satisfaction, and green customer loyalty295 cited

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  • 2004Recapturing store image in customer-based store equity: a construct conceptualization265 cited
  • 1997The influence of brand recognition on retail store image226 cited
  • 2003E-retailing versus physical retailing221 cited
  • Cited by

    • 2022The Effect of Perceived Value on Consumers’ Repurchase Intention of Commercial Ice Stadium: The Mediating Role of Community Interactions35 cited
    • 2021PERANAN KOMUNIKASI PEMASARAN, CITRA MEREK DAN KEPERCAYAAN MEREK TERHADAP KESETIAAN MEREK11 cited