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The impact of an aircraft's service environment on perceptions of in-flight food quality
16 references·0 citing·49 second hop
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2000Bowling alone: the collapse and revival of American community28,790 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1988Thirteen Ways to Look at the Correlation Coefficient4,068 cited
  • 2001Bowling Alone: The Collapse and Revival of American Community3,897 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2006Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration3,409 cited
  • 1998Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models.2,978 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
  • 1920A constant error in psychological ratings.2,162 cited
  • 1998Customer Satisfaction and Word of Mouth2,105 cited
  • 2004The One Number You Need to Grow2,034 cited
  • 2001

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Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
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  • 2008Advancing formative measurement models1,454 cited
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