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Regaining Fans’ Trust after Negative Incidents: Fit between Responses and Nature of Incidents
16 references·2 citing·42 second hop
Regaining Fans’ Trust after Negative Incidents: Fit between Responses and Nature of Incidents (2013)Regaining Fans’ Trust after Negative Inci…An Integrative Model of Organizational Trust: Past, Present, and Future (2007)An Integrative Model of Organ…Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations. (2004)Removing the Shadow of Suspic…Intergroup Bias (2002)Intergroup BiasDealing with betrayal in close relationships: Does commitment promote forgiveness? (2002)Dealing with betrayal in clos…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…The effect of the performance appraisal system on trust for management: A field quasi-experiment. (1999)The effect of the performance…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Not So Different After All: A Cross-Discipline View Of Trust (1998)Not So Different After All: A…Initial Trust Formation in New Organizational Relationships (1998)Initial Trust Formation in Ne…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…Swift Trust and Temporary Groups (1996)Swift Trust and Temporary Gro…An Integrative Model of Organizational Trust (1995)An Integrative Model of Organ…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…The “Black Sheep Effect”: Extremity of judgments towards ingroup members as a function of group identification (1988)The “Black Sheep Effect”: Ext…Measurement of specific interpersonal trust: Construction and validation of a scale to assess trust in a specific other. (1982)Measurement of specific inter…Attention and weight in person perception: The impact of negative and extreme behavior. (1980)Attention and weight in perso…Managing Athlete Brands in Transgressions: Influence of Athlete Performance Level and the Severity of the Transgression on Consumer Perceptions of the Athlete (2021)Managing Athlete Brands in Tr…Everyone Hates the NCAA: The Role of Identity in the Evaluations of Amateurism Transgressions: A Case Study of the Chase Young Loan Scandal (2021)Everyone Hates the NCAA: The …Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)An Integrative Model Of Organizational Trust (1995)Knowledge Exchange and Combination: The Role of Human Resource Practices in the Performance of High-Technology Firms (2006)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Research in Organizational Behavior. (1986)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Trust in AI and Its Role in the Acceptance of AI Technologies (2022)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The Social Self: On Being the Same and Different at the Same Time (1991)INTERGROUP CONTACT THEORY (1998)Measuring individual differences in implicit cognition: The implicit association test. (1998)Prosocial Behavior: Multilevel Perspectives (2004)An integrative theory of intergroup contact (2005)Pervasiveness and correlates of implicit attitudes and stereotypes (2007)Initial Trust Formation in New Organizational Relationships (1998)Social Theory of International Politics (1999)The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer (2004)Trust in leadership: Meta-analytic findings and implications for research and practice. (2002)
this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1995An Integrative Model of Organizational Trust10,705 cited
  • 1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 2007An Integrative Model of Organizational Trust: Past, Present, and Future2,794 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
  • 1999The effect of the performance appraisal system on trust for management: A field quasi-experiment.2,250 cited
  • 2002Intergroup Bias2,030 cited
  • 1996Swift Trust and Temporary Groups1,962 cited
  • 1980Attention and weight in person perception: The impact of negative and extreme behavior.1,533 cited
  • 1998Initial Trust Formation in New Organizational Relationships1,295 cited
  • 2004Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations.1,066 cited
  • 1982Measurement of specific interpersonal trust: Construction and validation of a scale to assess trust in a specific other.951 cited

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  • 1988The “Black Sheep Effect”: Extremity of judgments towards ingroup members as a function of group identification887 cited
  • 2002Dealing with betrayal in close relationships: Does commitment promote forgiveness?810 cited
  • Cited by

    • 2021Everyone Hates the NCAA: The Role of Identity in the Evaluations of Amateurism Transgressions: A Case Study of the Chase Young Loan Scandal13 cited
    • 2021Managing Athlete Brands in Transgressions: Influence of Athlete Performance Level and the Severity of the Transgression on Consumer Perceptions of the Athlete7 cited