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Role Of Total Quality Management In Service Innovations: An Empirical Study Of Pakistans Financial Services Firms
16 references·1 citing·48 second hop
Role Of Total Quality Management In Service Innovations: An Empirical Study Of Pakistans Financial Services Firms (2015)Role Of Total Quality Management In Servi…The New Industrial Engineering: Information Technology and Business Process Redesign (2011)The New Industrial Engineerin…Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations (2009)Combinative Effects of Innova…Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value1 (2004)Review: Information Technolog…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…A critical look at technological innovation typology and innovativeness terminology: a literature review (2002)A critical look at technologi…Shopfloor innovation: Facilitating the suggestion and implementation of ideas (2000)Shopfloor innovation: Facilit…Beyond Computation: Information Technology, Organizational Transformation and Business Performance (2000)Beyond Computation: Informati…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Challenge of Innovation Implementation (1996)The Challenge of Innovation I…MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)MANAGEMENT THEORY AND TOTAL Q…A framework for quality management research and an associated measurement instrument (1994)A framework for quality manag…Delivering Quality Service (1990)Delivering Quality ServiceJuran on planning for quality (1988)Juran on planning for qualityAssessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Assessing Advantage: A Framew…Out of the Crisis (1982)Out of the CrisisThe American Heritage Dictionary of the English Language (1970)The American Heritage Diction…An empirical investigation on TQM practices and knowledge sharing mediation in software industry (2017)An empirical investigation on…Coefficient Alpha and the Internal Structure of Tests (1951)Competitive Advantage: Creating and Sustaining Superior Performance (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Lean manufacturing: context, practice bundles, and performance (2002)Towards a theory of supply chain management: the constructs and measurements (2004)Defining and developing measures of lean production (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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(2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A resource‐based view of the firm (1984)The Changing Role of Marketing in the Corporation (1992)The Comparative Advantage Theory of Competition (1995)Dynamic capabilities: A review and research agenda (2007)External Control of Organizations: Resource Dependence Perspective (2011)Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms (1990)The Theory of Economic Development (2003)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)A Multi‐Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature (2009)Leveraging External Sources of Innovation: A Review of Research on Open Innovation (2013)Diffusion of Innovations 1 (2019)We’d better watch out (1987)Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending (1996)Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms1 (2003)The Skill Content of Recent Technological Change: An Empirical Exploration (2003)Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. (1986)THE PEOPLE MAKE THE PLACE (1987)Organizational culture and leadership (1993)Commitment to organizational change: Extension of a three-component model. (2002)A theory of organizational readiness for change (2009)Towards a multidisciplinary definition of innovation (2009)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Supply chain collaboration: Impact on collaborative advantage and firm performance (2010)A Guide to Conducting a Systematic Literature Review of Information Systems Research (2011)Synthesizing information systems knowledge: A typology of literature reviews (2014)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. 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References

  • 1982Out of the Crisis7,278 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2002A critical look at technological innovation typology and innovativeness terminology: a literature review3,470 cited
  • 2004Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value13,379 cited
  • 2000Beyond Computation: Information Technology, Organizational Transformation and Business Performance3,326 cited
  • 2011The New Industrial Engineering: Information Technology and Business Process Redesign3,035 cited
  • 1988Assessing Advantage: A Framework for Diagnosing Competitive Superiority2,651 cited
  • 1970The American Heritage Dictionary of the English Language2,466 cited
  • 1996The Challenge of Innovation Implementation2,113 cited
  • 1994A framework for quality management research and an associated measurement instrument1,968 cited
  • 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • 1990Delivering Quality Service1,326 cited
  • 2009Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations

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1,268 cited
  • 1988Juran on planning for quality1,198 cited
  • 2000Shopfloor innovation: Facilitating the suggestion and implementation of ideas1,104 cited
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    • 2017An empirical investigation on TQM practices and knowledge sharing mediation in software industry19 cited