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Performance Measurement
13 references·16 citing·34 second hop
Performance Measurement (1997)Performance MeasurementCreating a Government that Works Better and Costs Less, The Report of the National Performance Review (1999)Creating a Government that Wo…Voluntary Agencies and the Contract Culture: "Dream or Nightmare?" (1994)Voluntary Agencies and the Co…Organizational Performance and Multiple Constituencies (1994)Organizational Performance an…Reinventing Government (1993)Reinventing GovernmentHuman Services as Complex Organizations. (1993)Human Services as Complex Org…Social Administration: A Client-Centered Approach (1991)Social Administration: A Clie…Juran's Quality Control Handbook (1990)Juran's Quality Control Handb…Designing and Managing Programs: An Effectiveness-Based Approach (1990)Designing and Managing Progra…Juran on leadership for quality : an executive handbook (1989)Juran on leadership for quali…Quality without tears : the art of hassle-free management (1984)Quality without tears : the a…Out of the Crisis (1982)Out of the CrisisIs casework effective? a review (1973)Is casework effective? a revi…Has Mighty Casework Struck Out? (1973)Has Mighty Casework Struck Ou…The Perceived Job Performance of Child Welfare Workers During the COVID-19 Pandemic (2023)The Perceived Job Performance…The Cost of Accountability for Small Human Service Contractors (2017)The Cost of Accountability fo…Examining the neoliberal discourse of accountability: The case of Hong Kong’s social service sector (2015)Examining the neoliberal disc…BALANCING COMPETING ACCOUNTABILITY REQUIREMENTS: Challenges in Performance Improvement of the Nonprofit Human Services Agency (2014)BALANCING COMPETING ACCOUNTAB…Moving from Outputs to Outcomes: A Review of the Evolution of Performance Measurement in the Human Service Nonprofit Sector (2011)Moving from Outputs to Outcom…The Changing Nature of Accountability in Administrative Practice (2010)The Changing Nature of Accoun…Practising social justice: Community organisations, what matters and what counts (2010)Practising social justice: Co…Performance-Based Contracting for Human Services: A Proposed Model (2007)Performance-Based Contracting…BUILDING RESULTS-BASED MANAGEMENT CAPACITY IN NONPROFIT ORGANIZATIONS: The Role of Local Government (2006)BUILDING RESULTS-BASED MANAGE…Accountability via Performance Measurement: The Case of Child Protection Services (2006)Accountability via Performanc…Theoretical and Practical Imperatives for Reflective Social Work Organizations in Health and Mental Health (2005)Theoretical and Practical Imp…Counting family support (2005)Counting family supportThe Influence of Performance Measurement on Child Welfare Policy and Practice (2004)The Influence of Performance …Alternative Organizing Principles for the Design of Service Delivery Systems (2002)Alternative Organizing Princi…The Management Audit as a Teaching Tool in Social Work Administration (2000)The Management Audit as a Tea…Managed care and child welfare: Challenges to implementation (2000)Managed care and child welfar…Organizational Life Cycles and Shifting Criteria of Effectiveness: Some Preliminary Evidence (1983)All Organizations are Public: Bridging Public and Private Organizational Theories. (1988)Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (1995)Wohlfahrtspluralismus — Analytische und normativ-politische Dimensionen eines Leitbegriffs (1996)The Changing Relationship Between Nonprofit Organizations and Public Social Service Agencies in the Era of Welfare Reform (2003)What Do They Know, and Whom Do They Hold Accountable? Citizens in the Government-Nonprofit Contracting Relationship (2004)Experimental and Quasi-Experimental Designs for Research (1963)Treatment Effects on the Social Adjustment of Depressed Patients (1974)Effects of Residential Treatment on Adjudicated Delinquents: A Meta-Analysis (1985)Steps in Intervention Research: Designing and Developing Social Programs (2010)Participatory program planning: including program participants and evaluators (2002)Impact of a Career Exploration Course on Career Decision Making, Adaptability, and Relational Support in Hong Kong (2015)Thinking Ourselves to Liberation?: Advancing Sociopolitical Action in Critical Consciousness (2015)Cultural Diversity and the Performance of Multinational Firms (1997)The Grammars of Trust: A Model and General Implications (1998)Mobile Games: Analyzing the Needs and Values of the Consumers (2010)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Corporate social responsibility in a total quality management context: opportunities for sustainable growth (2003)Quality and assessment in context: a brief review (2006)Bank Service Quality, Customer Satisfaction and Loyalty in Ethiopian Banking Sector (2012)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Innovation Speed: A Conceptual Model of Context, Antecedents, and Outcomes (1996)Balancing exploration and exploitation: The moderating role of competitive intensity (2005)Theses on Nonprofit Organizational Effectiveness (1999)The Emergence of Hybrid Organizational Forms: Combining Identity-Based Service Provision and Political Action (2002)Accountability Myopia: Losing Sight of Organizational Learning (2005)Galloping Elephants: Developing Elements of a Theory of Effective Government Organizations (1999)Why Measure Performance? Different Purposes Require Different Measures (2003)MAKING GOVERNANCE NETWORKS EFFECTIVE AND DEMOCRATIC THROUGH METAGOVERNANCE (2009)Hypotheses about Performance Measurement in Counties: Findings from a Survey (2001)The Reinvention of Public Personnel Administration: An Analysis of the Diffusion of Personnel Management Reforms in the States (2003)All measures of performance are subjective: More evidence on US federal agencies (2006)
this work references cited by second hop

References

  • 1982Out of the Crisis7,278 cited
  • 1993Reinventing Government2,431 cited
  • 1990Juran's Quality Control Handbook1,384 cited
  • 1993Human Services as Complex Organizations.837 cited
  • 1989Juran on leadership for quality : an executive handbook675 cited
  • 1984Quality without tears : the art of hassle-free management424 cited
  • 1990Designing and Managing Programs: An Effectiveness-Based Approach230 cited
  • 1973Is casework effective? a review215 cited
  • 1994Voluntary Agencies and the Contract Culture: "Dream or Nightmare?"140 cited
  • 1999Creating a Government that Works Better and Costs Less, The Report of the National Performance Review109 cited
  • 1994Organizational Performance and Multiple Constituencies92 cited
  • 1991Social Administration: A Client-Centered Approach92 cited
  • 1973Has Mighty Casework Struck Out?70 cited

Cited by

  • 2011Moving from Outputs to Outcomes: A Review of the Evolution of Performance Measurement in the Human Service Nonprofit Sector96 cited
  • 2004The Influence of Performance Measurement on Child Welfare Policy and Practice95 cited

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2006
Accountability via Performance Measurement: The Case of Child Protection Services
36 cited
  • 2007Performance-Based Contracting for Human Services: A Proposed Model36 cited
  • 2014BALANCING COMPETING ACCOUNTABILITY REQUIREMENTS: Challenges in Performance Improvement of the Nonprofit Human Services Agency35 cited
  • 2015Examining the neoliberal discourse of accountability: The case of Hong Kong’s social service sector35 cited
  • 2000Managed care and child welfare: Challenges to implementation31 cited
  • 2005Theoretical and Practical Imperatives for Reflective Social Work Organizations in Health and Mental Health17 cited
  • 2006BUILDING RESULTS-BASED MANAGEMENT CAPACITY IN NONPROFIT ORGANIZATIONS: The Role of Local Government16 cited
  • 2005Counting family support16 cited
  • 2023The Perceived Job Performance of Child Welfare Workers During the COVID-19 Pandemic11 cited
  • 2002Alternative Organizing Principles for the Design of Service Delivery Systems10 cited
  • 2000The Management Audit as a Teaching Tool in Social Work Administration9 cited
  • 2010Practising social justice: Community organisations, what matters and what counts9 cited
  • 2010The Changing Nature of Accountability in Administrative Practice8 cited
  • 2017The Cost of Accountability for Small Human Service Contractors6 cited