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Performance Information in Human Service Organizations: Quality and Usefulness
16 references·3 citing·45 second hop
Performance Information in Human Service Organizations: Quality and Usefulness (2016)Performance Information in Human Service …Decision-Making Tools and Their Influence on Caseworkers' Room for Discretion (2013)Decision-Making Tools and The…‘Street‐level Bureaucracy’ Revisited: The Changing Face of Frontline Discretion in Adult Social Care in England (2011)‘Street‐level Bureaucracy’ Re…Risk, Instrumentalism and the Humane Project in Social Work: Identifying the Informal Logics of Risk Management in Children's Statutory Services (2010)Risk, Instrumentalism and the…Performance Management in the Public Sector (2010)Performance Management in the…Performing 'Initial Assessment': Identifying the Latent Conditions for Error at the Front-Door of Local Authority Children's Services (2009)Performing 'Initial Assessmen…Child Protection Practitioners and Decision-Making Tools: Observations and Reflections from the Front Line (2009)Child Protection Practitioner…An Exemplary Scheme? An Evaluation of the Integrated Children's System (2009)An Exemplary Scheme? An Evalu…The Descriptive Tyranny of the Common Assessment Framework: Technologies of Categorization and Professional Practice in Child Welfare (2008)The Descriptive Tyranny of th…Performance information in the public sector: how it is used (2008)Performance information in th…Performance Information in the Public Sector (2008)Performance Information in th…Factors Influencing the Use of Performance Data to Improve Municipal Services: Evidence from the North Carolina Benchmarking Project (2008)Factors Influencing the Use o…Accountable and Countable: Information Management Systems and the Bureaucratization of Social Work (2008)Accountable and Countable: In…Changes in the Form of Knowledge in Social Work: From the 'Social' to the 'Informational'? (2006)Changes in the Form of Knowle…Workfare as welfare: governing unemployment in the advanced liberal state (2005)Workfare as welfare: governin…From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control (2002)From Street‐Level to System‐L…Human Service Organizations. (1983)Human Service Organizations.Lost in comparison: a program theory analysis of performance measurement in social work (2019)Lost in comparison: a program…"Organizational Drivers of Performance Information Use: The Perspective of Polish Local Governments" (2019)"Organizational Drivers of Pe…What is the purpose? Caseworkers’ perception of performance information (2017)What is the purpose? Casework…Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Synthesizing the Implementation Literature: The Ambiguity-Conflict Model of Policy Implementation (1995)Public policy: an introduction to the theory and practice of policy analysis (1996)Street-Level Bureaucrats and the Welfare State (2012)Prevention at the Front Line: How home nurses, pedagogues, and teachers transform public worry into decisions on special efforts (2013)Standardisation—the end of professional discretion? (2015)The Constitution of Liberty (1960)Introduction to the Study of the Law of the Constitution (1979)Citizen interaction with e-government: From the streets to servers? (2004)STREET‐LEVEL BUREAUCRACY AND PUBLIC ACCOUNTABILITY (2007)The Open Society and Its Enemies (2012)Street-Level Bureaucracy (2017)Reinventing government: how the entrepreneurial spirit is transforming the public sector (1993)Promoting the Utilization of Performance Measures in Public Organizations: An Empirical Study of Factors Affecting Adoption and Implementation (2001)Why Measure Performance? Different Purposes Require Different Measures (2003)Setting the Table: How Transformational Leadership Fosters Performance Information Use (2011)Does Involvement in Performance Management Routines Encourage Performance Information Use? Evaluating GPRA and PART (2012)Accounting and the post-new public management (2018)We have never been modern (1994)The Language of New Media (2002)The Order of Things (2005)Revisiting the Knowledge Base of Social Work: A Framework for Practice (2007)Digital discretion: A systematic literature review of ICT and street-level discretion (2018)The Value of Narrativity in the Representation of Reality (1980)Critique of Information (2002)Where Have All the Feelings Gone? Developing Reflective and Relationship-Based Management in Child-Care Social Work (2011)Power/Knowledge: Selected Interviews and Other Writings 1972-1977 (1980)The three worlds of welfare capitalism (1990)The Foucault Effect: Studies in Governmentality (1991)Activating the disadvantaged. Variations in addressing youth transitions across Europe (2007)Post-Foucauldian governmentality: What does it offer critical social policy analysis? (2009)Approaching Public Action from an Ethnographic Angle (2012)The accuracy of recidivism risk assessments for sexual offenders: A meta-analysis of 118 prediction studies. (2009)Child Protection and Safeguarding in England: Changing and Competing Conceptions of Risk and their Implications for Social Work (2010)When policy o’erleaps itself: The ‘tragic tale’ of the Integrated Children’s System (2010)The Boundaries of the Social Work Relationship Revisited: Towards a Connected, Inclusive and Dynamic Conceptualisation (2012)Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Theory of Workarounds (2014)Managing the Risks of Organizational Accidents (2016)An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction (2013)Drivers of Performance Information Use: Systematic Literature Review and Directions for Future Research (2015)Toward More “Evidence‐Informed” Policy Making? (2015)ISOMORPHISM AND EXTERNAL SUPPORT IN CONFLICTING INSTITUTIONAL ENVIRONMENTS: A STUDY OF DRUG ABUSE TREATMENT UNITS. (1991)No Longer Unmeasurable? A Multidimensional Integrated Model of Nonprofit Organizational Effectiveness (2004)For love and money: Organizations’ creative responses to multiple environmental logics (2007)
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References

  • 2002From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control962 cited
  • 1983Human Service Organizations.666 cited
  • 2010Performance Management in the Public Sector624 cited
  • 2006Changes in the Form of Knowledge in Social Work: From the 'Social' to the 'Informational'?368 cited
  • 2009Performing 'Initial Assessment': Identifying the Latent Conditions for Error at the Front-Door of Local Authority Children's Services289 cited
  • 2008Factors Influencing the Use of Performance Data to Improve Municipal Services: Evidence from the North Carolina Benchmarking Project279 cited
  • 2005Workfare as welfare: governing unemployment in the advanced liberal state266 cited
  • 2010Risk, Instrumentalism and the Humane Project in Social Work: Identifying the Informal Logics of Risk Management in Children's Statutory Services233 cited
  • 2011‘Street‐level Bureaucracy’ Revisited: The Changing Face of Frontline Discretion in Adult Social Care in England216 cited
  • 2008The Descriptive Tyranny of the Common Assessment Framework: Technologies of Categorization and Professional Practice in Child Welfare210 cited
  • 2009Child Protection Practitioners and Decision-Making Tools: Observations and Reflections from the Front Line194 cited
  • 2008Accountable and Countable: Information Management Systems and the Bureaucratization of Social Work178 cited
  • 2008Performance information in the public sector: how it is used

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145 cited
  • 2008Performance Information in the Public Sector142 cited
  • 2009An Exemplary Scheme? An Evaluation of the Integrated Children's System134 cited
  • 2013Decision-Making Tools and Their Influence on Caseworkers' Room for Discretion119 cited
  • Cited by

    • 2019Lost in comparison: a program theory analysis of performance measurement in social work6 cited
    • 2017What is the purpose? Caseworkers’ perception of performance information5 cited
    • 2019"Organizational Drivers of Performance Information Use: The Perspective of Polish Local Governments"4 cited