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There is an accumulating body of research evidence which has highlighted the utility of behaviour-modelling training in improving the interpersonal skills of people in diverse settings, but particularly in the work place. Because of the widespread use of this approach to training in the South African industrial context, the necessity for a systematic and thorough evaluation of this approach to training has become evident. The present study set out to assess the effects of behaviour-modelling training on first-line supervisors using multiple criteria and an experimental design incorporating an experimental group and three control groups. The results of the research provided support for behaviour modelling on reaction, learning, and behavioural criteria. Owing to external environmental factors it was not possible to assess the influence of training on organizational results.
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