Some Correlates of Experienced Job Stress: A Boundary Role Study

John J. Parkington · Benjamin Schneider

197 citations0/0 files storedAcademy of Management Journal

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Job Satisfaction and Organizational Behavior Workplace Health and Well-being Stress and Burnout Research

Abstract

Bank branch employees and customers from 23 branches of a large commercial bank responded to questionnaires designed to assess issues regarding employee perceptions of management's orientation to s...

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1977Handbook of Industrial and Organizational Psychology.1970Role Conflict and Ambiguity in Complex Organizations 1965Organizational Stress: Studies in Role Conflict and Ambiguity.1937The Theory of the Estimation of Test Reliability 2017The Bureaucratic Phenomenon 1977Boundary Spanning Roles and Organization Structure 1940Bureaucratic Structure and Personality 1967The Human Organization: Its Management and Value

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1993MANAGING EMOTIONS ON THE JOB AND AT HOME: UNDERSTANDING THE CONSEQUENCES OF MULTIPLE EMOTIONAL ROLES 1989WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS.1981An empirical investigation of job stress, social support, service length, and job strain 1995Towards the measurement of internal service quality 2002Serving multiple masters: role conflict experienced by service employees 2009Internal market orientation and its influence on organisational performance

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