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La relation entre la satisfaction du consommateur et sa fidélité à la marque: Un examen critique
16 references·3 citing·36 second hop
La relation entre la satisfaction du consommateur et sa fidélité à la marque: Un examen critique (1989)La relation entre la satisfaction du cons…PERSPECTIVES IN CONSUMER BEHAVIOR (2007)PERSPECTIVES IN CONSUMER BEHA…Consumer Satisfaction, Dissatisfaction, and Complaining Behavior (1991)Consumer Satisfaction, Dissat…Modeling Consumer Satisfaction Processes Using Experience-Based Norms (1983)Modeling Consumer Satisfactio…A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process (1983)A Longitudinal Assessment of …Variety Seeking Behavior: An Interdisciplinary Review (1982)Variety Seeking Behavior: An …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction (1978)Conceptualization and Measure…Brand Loyalty: Measurement and Management (1978)Brand Loyalty: Measurement an…Consumer behavior : application of theory (1977)Consumer behavior : applicati…A Taxonomy of Consumer Satisfaction/Dissatisfaction Measures (1977)A Taxonomy of Consumer Satisf…A Two-Dimensional Concept of Brand Loyalty (1976)A Two-Dimensional Concept of …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…The Theory of Stochastic Preference and Brand Switching (1974)The Theory of Stochastic Pref…Multivariate Analysis of Brand Loyalty for Major Household Appliances (1973)Multivariate Analysis of Bran…Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Brand Loyalty Vs. Repeat Purc…An experimental study of relationships between attitudes, brand preference, and choice (1972)An experimental study of rela…Le rôle de la performance logistique dans la satisfaction des consommateurs: Investigation dans la grande distribution (2013)Le rôle de la performance log…La satisfaction du consommateur, ses déterminants et ses conséquences (2007)La satisfaction du consommate…Differences in the contributions of elements of service to satisfaction, commitment and consumers' share of purchase: A study from the tetraclass model (2003)Differences in the contributi…The Economics of Fashion Demand (1961)The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)The use of lisrel in validating marketing constructs (1991)Understanding Relationship Marketing Outcomes (2002)Understanding Customer Experience Throughout the Customer Journey (2016)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Longitudinal Model of Continued IS Use: An Integrative View of Four Mechanisms Underlying Postadoption Phenomena (2005)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Advances in Consumer Research (2025)Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance (1973)An Investigation into the Determinants of Customer Satisfaction (1982)Word of mouth: understanding and managing referral marketing (1998)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)The Logic of Modern Physics (1927)Communication and Control Processes in the Delivery of Service Quality (1988)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)E‐satisfaction and e‐loyalty: A contingency framework (2003)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The Service Provider Switching Model (SPSM) (1999)An Examination of the Determinants of Entertainment Vacationers’ Intentions to Revisit (2001)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)
this work references cited by second hop

References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1973Brand Loyalty Vs. Repeat Purchasing Behavior1,369 cited
  • 1976A Two-Dimensional Concept of Brand Loyalty1,140 cited
  • 1982Variety Seeking Behavior: An Interdisciplinary Review1,002 cited
  • 1978Brand Loyalty: Measurement and Management974 cited
  • 1983Modeling Consumer Satisfaction Processes Using Experience-Based Norms966 cited
  • 1983A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process876 cited
  • 1978Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction493 cited
  • 1973Multivariate Analysis of Brand Loyalty for Major Household Appliances461 cited
  • 1977Consumer behavior : application of theory419 cited
  • 1991Consumer Satisfaction, Dissatisfaction, and Complaining Behavior367 cited
  • 2007PERSPECTIVES IN CONSUMER BEHAVIOR354 cited
  • 1974The Theory of Stochastic Preference and Brand Switching344 cited
  • 1972An experimental study of relationships between attitudes, brand preference, and choice

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185 cited
  • 1977A Taxonomy of Consumer Satisfaction/Dissatisfaction Measures111 cited
  • Cited by

    • 2003Differences in the contributions of elements of service to satisfaction, commitment and consumers' share of purchase: A study from the tetraclass model31 cited
    • 2007La satisfaction du consommateur, ses déterminants et ses conséquences22 cited
    • 2013Le rôle de la performance logistique dans la satisfaction des consommateurs: Investigation dans la grande distribution9 cited