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Linking Firms, Employees, and Customers
16 references·4 citing·45 second hop
Linking Firms, Employees, and Customers (2015)Linking Firms, Employees, and CustomersMultilevel models in international business research (2012)Multilevel models in internat…Embedding Ethical Leadership within and across Organization Levels (2012)Embedding Ethical Leadership …The impact of CSR on relationship quality and relationship outcomes: A perspective of service employees (2011)The impact of CSR on relation…Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment (2010)Effects of service quality an…Social Identity and the Service-Profit Chain (2009)Social Identity and the Servi…Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth (2008)Influence of institutional DI…The Very Separate Worlds of Academic and Practitioner Periodicals in Human Resource Management: Implications for Evidence-Based Management (2007)The Very Separate Worlds of A…High-Performance Human Resource Practices, Citizenship Behavior, and Organizational Performance: A Relational Perspective (2007)High-Performance Human Resour…Building Theoretical and Empirical Bridges Across Levels: Multilevel Research in Management (2007)Building Theoretical and Empi…A framework for testing meso‐mediational relationships in Organizational Behavior (2007)A framework for testing meso‐…Organizational Behavior (2003)Organizational BehaviorTechnology Readiness Index (Tri) (2000)Technology Readiness Index (T…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…rwg: An assessment of within-group interrater agreement. (1993)rwg: An assessment of within-…A multilevel investigation of the cascading effect of entrepreneurial leadership on employee creativity: Evidence from Chinese hospitality and tourism firms (2023)A multilevel investigation of…Servant leadership, ideology-based culture and job outcomes: A multi-level investigation among hospitality workers (2022)Servant leadership, ideology-…When do satisfied employees become more committed? A multilevel investigation of the role of internal service climate (2019)When do satisfied employees b…PRAXIS : The determining element of innovation behavior in the hospitality industry (2018)PRAXIS : The determining elem…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations (2010)Loyalty toward online food delivery service: the role of e-service quality and food quality (2018)The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants (2019)Intraclass correlations: Uses in assessing rater reliability. (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)CSR and Service Brand: The Mediating Effect of Brand Identification and Moderating Effect of Service Quality (2010)Corporate Social Responsibility, Customer Orientation, and the Job Performance of Frontline Employees (2013)Identifying organizational identification as a basis for attitudes and behaviors: A meta-analytic review. (2015)Statistical principles in experimental design. (1962)BEYOND SELF-MANAGEMENT: ANTECEDENTS AND CONSEQUENCES OF TEAM EMPOWERMENT. (1999)Answers to 20 Questions About Interrater Reliability and Interrater Agreement (2007)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)Applications of Item Response Theory To Practical Testing Problems (2012)The Social Psychology of Organizations. 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(1965)The Knowledge-Creating Company (1995)The Knowledge-Creating Company (1998)High‐quality relationships, psychological safety, and learning from failures in work organizations (2008)The Impact of High-Performance Human Resource Practices on Employees’ Attitudes and Behaviors (2010)The link between perceived human resource management practices, engagement and employee behaviour: a moderated mediation model (2012)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)An empirical examination of a model of perceived service quality and satisfaction (1996)The concept of perceived value: a systematic review of the research (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Toward a Contingency Model of Leadership and Psychological Empowerment: When Should Self-Leadership Be Encouraged? (2005)The Relationship between Interpersonal Trust, Employee Satisfaction, and Employee Loyalty (2006)Faculty Mentoring Programs: Reenvisioning Rather Than Reinventing the Wheel (2008)Customer satisfaction and loyalty in online and offline environments (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)
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References

  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 1993rwg: An assessment of within-group interrater agreement.2,221 cited
  • 1994Service Quality: New Directions in Theory and Practice1,701 cited
  • 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
  • 2007High-Performance Human Resource Practices, Citizenship Behavior, and Organizational Performance: A Relational Perspective1,482 cited
  • 2007Building Theoretical and Empirical Bridges Across Levels: Multilevel Research in Management1,138 cited
  • 2003Organizational Behavior765 cited
  • 2009Social Identity and the Service-Profit Chain666 cited
  • 2010Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment585 cited
  • 2012Embedding Ethical Leadership within and across Organization Levels576 cited
  • 2008Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth492 cited
  • 2007The Very Separate Worlds of Academic and Practitioner Periodicals in Human Resource Management: Implications for Evidence-Based Management485 cited
  • 2007A framework for testing meso‐mediational relationships in Organizational Behavior375 cited

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  • 2011The impact of CSR on relationship quality and relationship outcomes: A perspective of service employees337 cited
  • 2012Multilevel models in international business research316 cited
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    • 2023A multilevel investigation of the cascading effect of entrepreneurial leadership on employee creativity: Evidence from Chinese hospitality and tourism firms37 cited
    • 2022Servant leadership, ideology-based culture and job outcomes: A multi-level investigation among hospitality workers33 cited
    • 2018PRAXIS : The determining element of innovation behavior in the hospitality industry33 cited
    • 2019When do satisfied employees become more committed? A multilevel investigation of the role of internal service climate30 cited