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Knowing What Your Customer Wants: Improving Inventory Allocation Decisions in Online Movie Rental Systems
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Knowing What Your Customer Wants: Improving Inventory Allocation Decisions in Online Movie Rental Systems (2016)Knowing What Your Customer Wants: Improvi…What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)What Makes a Helpful Online R…Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets (2008)Examining the Relationship Be…Do online reviews matter? — An empirical investigation of panel data (2008)Do online reviews matter? — A…Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Word of Mouth for Movies: Its…Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Word of Mouth for Movies: Its…When Online Reviews Meet Hyperdifferentiation: A Study of the Craft Beer Industry (2006)When Online Reviews Meet Hype…The Effect of Word of Mouth on Sales: Online Book Reviews (2006)The Effect of Word of Mouth o…All Reviews are Not Created Equal: The Disaggregate Impact of Reviews and Reviewers at Amazon.Com (2006)All Reviews are Not Created E…Do Online Reviews Matter? - an Empirical Investigation of Panel Data (2005)Do Online Reviews Matter? - a…Using Online Conversations to Study Word-of-Mouth Communication (2004)Using Online Conversations to…Inventory Control with Limited Capacity and Advance Demand Information (2004)Inventory Control with Limite…Demand and Supply Dynamics for Sequentially Released Products in International Markets: The Case of Motion Pictures (2003)Demand and Supply Dynamics fo…Reducing the Cost of Demand Uncertainty Through Accurate Response to Early Sales (1996)Reducing the Cost of Demand U…Customer-Order Information, Leadtimes, and Inventories (1995)Customer-Order Information, L…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…Managing equipment rentals: Unreliable fleet, impatient customers, and finite commitment capacity (2022)Managing equipment rentals: U…Understanding Attitudes and Predicting Social Behavior (1980)The diffusion of innovations (1983)A Simple Model of Herd Behavior (1992)Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site (2009)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Networked Narratives: Understanding Word-of-Mouth Marketing in Online Communities (2010)Brand Loyalty: Measurement and Management (1978)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)The Behavioral Consequences of Service Quality (1996)Advances in Consumer Research (2025)The critical incident technique. (1954)Measuring Service Quality: A Reexamination and Extension (1992)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Whence Consumer Loyalty? (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)The Strength of Weak Ties (1973)Biases in Dynamic Models with Fixed Effects (1981)Some Tests of Specification for Panel Data: Monte Carlo Evidence and an Application to Employment Equations (1991)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)What Makes Online Content Viral? (2011)Medical Innovation: A Diffusion Study. (1967)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)An Integrative Theory of Intergroup Conflict (2000)Econometric Analysis of Cross Section and Panel Data (2001)Digital Economics (2019)Trust among strangers in internet transactions: Empirical analysis of eBay' s reputation system (2004)Understanding Customer Experience Throughout the Customer Journey (2016)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)A Theory of Social Comparison Processes (1954)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)The Impact of New Media on Customer Relationships (2010)A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)Authenticity under threat: When social media influencers need to go beyond self-presentation (2018)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)Exploring the value of online product reviews in forecasting sales: The case of motion pictures (2007)
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References

  • 2006The Effect of Word of Mouth on Sales: Online Book Reviews6,062 cited
  • 2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com12,952 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,939 cited
  • 2004Using Online Conversations to Study Word-of-Mouth Communication2,600 cited
  • 2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue2,303 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 2008Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets1,698 cited
  • 2008Do online reviews matter? — An empirical investigation of panel data1,677 cited
  • 2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue1,591 cited
  • 2005Do Online Reviews Matter? - an Empirical Investigation of Panel Data1,025 cited
  • 1996Reducing the Cost of Demand Uncertainty Through Accurate Response to Early Sales889 cited
  • 2006When Online Reviews Meet Hyperdifferentiation: A Study of the Craft Beer Industry828 cited
  • 2003Demand and Supply Dynamics for Sequentially Released Products in International Markets: The Case of Motion Pictures675 cited
  • 1995Customer-Order Information, Leadtimes, and Inventories272 cited

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  • 2006All Reviews are Not Created Equal: The Disaggregate Impact of Reviews and Reviewers at Amazon.Com240 cited
  • 2004Inventory Control with Limited Capacity and Advance Demand Information155 cited
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    • 2022Managing equipment rentals: Unreliable fleet, impatient customers, and finite commitment capacity9 cited