SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Antecedents of attitudinal loyalty in a telecom service sector: the Nigerian case
16 references·6 citing·38 second hop
Antecedents of attitudinal loyalty in a telecom service sector: the Nigerian case (2016)Antecedents of attitudinal loyalty in a t…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectThe Structure of Commitment in Exchange (1995)The Structure of Commitment i…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Zero defections: quality comes to services. (1990)Zero defections: quality come…The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Notes on the Concept of Commitment (1960)Notes on the Concept of Commi…Marketing communications’ dimensions and brand loyalty in the banking sector (2023)Marketing communications’ dim…Banks CSR‐fit, customers' quality of life, and cross‐buying: A joint moderation model (2021)Banks CSR‐fit, customers' qua…The Vital Role of Pink Marketing in the Creation of Women Loyalty (2020)The Vital Role of Pink Market…Enhancing organisational commitment through task significance: the moderating role of openness to experience (2019)Enhancing organisational comm…Building committed online shoppers through shopping goals and switching cost (2019)Building committed online sho…The perceived influence of relationship quality on brand loyalty (2018)The perceived influence of re…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)The measurement of organizational commitment (1979)Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)A three-component conceptualization of organizational commitment (1991)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)
this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 1960Notes on the Concept of Commitment3,959 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1995The Structure of Commitment in Exchange2,238 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 2004

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Customer perceived value, satisfaction, and loyalty: The role of switching costs
2,039 cited

Cited by

  • 2018The perceived influence of relationship quality on brand loyalty29 cited
  • 2021Banks CSR‐fit, customers' quality of life, and cross‐buying: A joint moderation model23 cited
  • 2019Enhancing organisational commitment through task significance: the moderating role of openness to experience23 cited
  • 2023Marketing communications’ dimensions and brand loyalty in the banking sector10 cited
  • 2020The Vital Role of Pink Marketing in the Creation of Women Loyalty9 cited
  • 2019Building committed online shoppers through shopping goals and switching cost5 cited