References

• 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
• 2004"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors973 cited
• 2005The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market802 cited
• 2000Customer Poaching and Brand Switching631 cited
• 2005Applying data mining to telecom churn management514 cited
• 2011New insights into churn prediction in the telecommunication sector: A profit driven data mining approach460 cited
• 2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
• 1978An Application of Equity Theory to Buyer-Seller Exchange Situations452 cited
• 2004Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting425 cited
• 2003An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry411 cited
• 2006Bagging and Boosting Classification Trees to Predict Churn410 cited
• 2010Building comprehensible customer churn prediction models with advanced rule induction techniques366 cited
• 2000Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry347 cited
• 2006