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Building Collegiate E-Loyalty: The Role Of Perceived Value In The Quality-Loyalty Linkage In Online Higher Education
16 references·3 citing·34 second hop
Building Collegiate E-Loyalty: The Role Of Perceived Value In The Quality-Loyalty Linkage In Online Higher Education (2016)Building Collegiate E-Loyalty: The Role O…E-S-QUAL: A multiple-item scale for assessing electronic service quality (2019)E-S-QUAL: A multiple-item sca…Grade Change: Tracking Online Education in the United States. (2014)Grade Change: Tracking Online…The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)The development of HEdPERF: a…The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)The analysis of antecedents o…E-S-QUAL (2004)E-S-QUALE-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Why Satisfied Customers Defect (1996)Why Satisfied Customers DefectThe relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …Zero defections: quality comes to services. (1990)Zero defections: quality come…A Gap Analysis of Professional Service Quality (1989)A Gap Analysis of Professiona…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Pricing: Making Profitable Decisions (1980)Pricing: Making Profitable De…The Influence of Environmental Sustainability Awareness on Consumers' E-Loyalty to Online Grocery Shopping Platforms: A Comprehensive Study of Factors (2023)The Influence of Environmenta…The impact of e-service quality on word of mouth: A higher education context (2023)The impact of e-service quali…Evaluating the impact of quality antecedents on university students’ e-learning continuance intentions: A post COVID-19 perspective (2023)Evaluating the impact of qual…Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Strategic Management and Marketing in the Service Sector (1984)Putting the Service-Profit Chain to Work (1994)Understanding Relationship Marketing Outcomes (2002)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The role of social presence in establishing loyalty in e-Service environments (2006)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Customer value: The next source for competitive advantage (1997)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 2004E-S-QUAL3,962 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
  • 1980Pricing: Making Profitable Decisions1,780 cited
  • 1989A Gap Analysis of Professional Service Quality1,123 cited
  • 1996Why Satisfied Customers Defect809 cited
  • 2005The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market802 cited
  • 2014Grade Change: Tracking Online Education in the United States.711 cited
  • 2019E-S-QUAL: A multiple-item scale for assessing electronic service quality

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660 cited
  • 2005The development of HEdPERF: a new measuring instrument of service quality for the higher education sector605 cited
  • Cited by

    • 2023The impact of e-service quality on word of mouth: A higher education context20 cited
    • 2023Evaluating the impact of quality antecedents on university students’ e-learning continuance intentions: A post COVID-19 perspective9 cited
    • 2023The Influence of Environmental Sustainability Awareness on Consumers' E-Loyalty to Online Grocery Shopping Platforms: A Comprehensive Study of Factors4 cited