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The Influence of Management Commitment to Service Quality on Employee Performance, and the Mediating Role of Employee Involvement: a Saudi Arabia Perspective
16 references·0 citing·50 second hop
The Influence of Management Commitment to Service Quality on Employee Performance, and the Mediating Role of Employee Involvement: a Saudi Arabia Perspective (2015)The Influence of Management Commitment to…Leader–member exchange and affective organizational commitment: The contribution of supervisor's organizational embodiment. (2010)Leader–member exchange and af…Service orientation and performance: an organizational perspective (2006)Service orientation and perfo…A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES. (2004)A MULTILEVEL INVESTIGATION OF…The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes (2003)The Effect of Management Comm…The development of scales to measure teacher and school executive occupational satisfaction (2003)The development of scales to …Delivering Customer‐Oriented Behaviour through Empowerment: An Empirical Test of HRM Assumptions (2001)Delivering Customer‐Oriented …The Role of Participation in Decision-Making in the Organizational Politics-Job Satisfaction Relationship (2000)The Role of Participation in …The influence of selected antecedents on frontline staff’s perceptions of service recovery performance (2000)The influence of selected ant…Empowerment: Rejuvenating a potent idea (2000)Empowerment: Rejuvenating a p…Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Employee involvement and total quality management: practices and results in Fortune 1000 companies (1992)Employee involvement and tota…Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors (1991)Job Satisfaction and Organiza…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…A new, more powerful approach to multitrait-multimethod analyses: Application of second-order confirmatory factor analysis. (1988)A new, more powerful approach…Field Theory in Social Science: Selected Theoretical Papers. (1951)Field Theory in Social Scienc…Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)Research in Organizational Behavior (1984)Organizational Citizenship Behavior: The Good Soldier Syndrome. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Self-Reports in Organizational Research: Problems and Prospects (1986)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Leader personality traits and employee voice behavior: Mediating roles of ethical leadership and work group psychological safety. 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(2018)The measurement of organizational commitment (1979)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Behavioral Consequences of Service Quality (1996)HOW BROADLY DOES EDUCATION CONTRIBUTE TO JOB PERFORMANCE? (2009)The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value (2009)The influence of age on the associations between HR practices and both affective commitment and job satisfaction: A meta‐analysis (2009)Handbook of Industrial and Organizational Psychology. (1977)Intraclass correlations: Uses in assessing rater reliability. (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)Enhancing the Effectiveness of Work Groups and Teams (2006)How low does ethical leadership flow? 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References

  • 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors6,266 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1951Field Theory in Social Science: Selected Theoretical Papers.3,502 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • 2004A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES.1,185 cited
  • 2010Leader–member exchange and affective organizational commitment: The contribution of supervisor's organizational embodiment.652 cited
  • 2003The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes561 cited
  • 2000The influence of selected antecedents on frontline staff’s perceptions of service recovery performance551 cited
  • 1988A new, more powerful approach to multitrait-multimethod analyses: Application of second-order confirmatory factor analysis.529 cited
  • 1992Employee involvement and total quality management: practices and results in Fortune 1000 companies336 cited
  • 2000Empowerment: Rejuvenating a potent idea306 cited
  • 2001Delivering Customer‐Oriented Behaviour through Empowerment: An Empirical Test of HRM Assumptions277 cited

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  • 2006Service orientation and performance: an organizational perspective264 cited
  • 2000The Role of Participation in Decision-Making in the Organizational Politics-Job Satisfaction Relationship257 cited
  • 2003The development of scales to measure teacher and school executive occupational satisfaction96 cited
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