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• 2013Leveraging human resource development expertise to improve supply chain managers' skills and competencies182 cited
• 2016Dynamic development and execution of closed-loop supply chains: a natural resource-based view125 cited
• 2007How call center location impacts expectations of service from reputable versus lesser known firms86 cited
• 2009Artifact-Based Transformation of IBM Global Financing69 cited
• 2011Key success factors and their performance implications in the Indian third-party logistics (3PL) industry68 cited
• 2012Performance management in supply chains: logistics service providers' perspective64 cited
• 1997Delivery capability and firm performance in international operations57 cited
• 2008Great divides: internal alignment between logistics and peer functions50 cited
• 1994Improving interface congruence between manufacturing and marketing in industrial-product manufacturers49 cited
• 1996Management perception of the link between product quality and customers’ view of product quality44 cited
• 2006An empirical examination of response time, product variety and firm performance41 cited
• 1997IT process designs for improving information quality and reducing exception handling: A simulation experiment40 cited
• 2014Teaching Lean Six Sigma within A Supply Chain Context: The Airplane Supply Chain Simulation