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Applying Total Quality Management Tools Using QFD at Higher Education Institutions in Gulf Area (Case Study: ALHOSN University)
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Applying Total Quality Management Tools Using QFD at Higher Education Institutions in Gulf Area (Case Study: ALHOSN University) (2016)Applying Total Quality Management Tools U…Proceedings of the International Conference on Industrial Engineering and Operations Management (2023)Proceedings of the Internatio…Implementing TQM practices in Pakistani Higher Education Institutions (2016)Implementing TQM practices in…Quality guidelines for good governance in higher education across the globe (2015)Quality guidelines for good g…Quality Function Deployment in Higher Education Institutes of Pakistan (2012)Quality Function Deployment i…Implementing Quality Management Systems in Higher Education Institutions (2012)Implementing Quality Manageme…The Implementation of Total Quality Management (TQM) On the Higher Educational Sector in Jordan (2011)The Implementation of Total Q…Quality Function Deployment ( QFD ) (2010)Quality Function Deployment (…Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions (2009)Service Quality and Student S…Total Quality Management (2004)Total Quality ManagementQuality function deployment: A literature review (2002)Quality function deployment: …Implementing Six Sigma (2002)Implementing Six SigmaImplementing Six Sigma (2001)Implementing Six SigmaThe empowered classroom: Applying TQM to college teaching (1999)The empowered classroom: Appl…Applying total quality management to the educational process (1998)Applying total quality manage…QFD: Past, Present, and Future (1997)QFD: Past, Present, and FutureThe House of Quality (1988)The House of QualityUsing the QFD Matrix as a Major Continuous Improvement Tool to Improve Organizational Quality (2018)Using the QFD Matrix as a Maj…The balanced scorecard : measures that drive performance (1992)Trust, markets and accountability in higher education: a comparative perspective (1996)Management fads in higher education : where they come from, what they do, why they fail (2000)An assessment of outcome criteria associated with the implementation of TQM in a higher education institution in Ghana (2021)Courtyard by Marriott: Designing a Hotel Facility with Consumer-Based Marketing Models (1989)Patterns of Communication Among Marketing, Engineering and Manufacturing—A Comparison Between Two New Product Teams (1992)Quality Function Deployment: How to Make QFD Work for You (1995)Robust customer satisfaction model using QFD (2010)Developing design guidelines for university campus in hot climate using Quality Function Deployment (QFD): the case of the University of Sharjah, UAE (2022)Selection of electric vehicle using integrated Fuzzy-MCDM approach with analysis on challenges faced in hilly terrain (2022)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Research methods for business: A skill building approach (1993)SERVQUAL: Measuring Higher Education Service Quality in Thailand (2014)Students as customers in higher education: reframing the debate (2016)The effects of service quality on student loyalty: the mediating role of student satisfaction (2016)Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)The Voice of the Customer (1993)A systematic approach to quality function deployment with a full illustrative example (2004)Research issues on closed-loop PLM (2007)Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits (2008)Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)QFD : the customer-driven approach to quality planning and deployment (1994)Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction (2000)Product planning in quality function deployment using a combined analytic network process and goal programming approach (2002)Higher education, internationalisation, and the nation-state: Recent developments and challenges to governance theory (2004)Regulatory autonomy and performance: the reform of higher education re-visited (2012)World Development Indicators, 2012 (2012)Ethical leadership, good governance and employee commitment: Testing a moderated mediation model in public universities of Ethiopia (2021)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Evolving to a New Dominant Logic for Marketing (2003)Can low-magnification stereomicroscopy reveal diet? 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References

  • 1988The House of Quality2,266 cited
  • 2002Quality function deployment: A literature review1,112 cited
  • 2009Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions349 cited
  • 2001Implementing Six Sigma214 cited
  • 1997QFD: Past, Present, and Future176 cited
  • 2004Total Quality Management144 cited
  • 2023Proceedings of the International Conference on Industrial Engineering and Operations Management63 cited
  • 2012Implementing Quality Management Systems in Higher Education Institutions55 cited
  • 2015Quality guidelines for good governance in higher education across the globe52 cited
  • 2010Quality Function Deployment ( QFD )46 cited
  • 2002Implementing Six Sigma45 cited
  • 1998Applying total quality management to the educational process31 cited
  • 2011The Implementation of Total Quality Management (TQM) On the Higher Educational Sector in Jordan28 cited
  • 2012Quality Function Deployment in Higher Education Institutes of Pakistan20 cited
  • 1999The empowered classroom: Applying TQM to college teaching20 cited
  • 2016Implementing TQM practices in Pakistani Higher Education Institutions

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  • 2018Using the QFD Matrix as a Major Continuous Improvement Tool to Improve Organizational Quality4 cited