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Service Science: Toward Systematic Service System Innovation · Study

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ChapterService Science: Toward Systematic Service System Innovation

Paul P. Maglio2014

Chapter2014

Service Science: Toward Systematic Service System Innovation

Paul P. Maglio · Christoph F. Breidbach

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Service and Product Innovation Service-Oriented Architecture and Web Services Complex Systems and Decision Making

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2003Evolving to a New Dominant Logic for Marketing 2008On value and value co-creation: A service systems and service logic perspective 1985Problems and Strategies in Services Marketing 2009The Nature of Technology: What it Is and How it Evolves 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service 2007Fundamentals of service science 2006A research manifesto for services science

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Year2014

Typechapter

Published2014-09-01

Languageen

Citations18

Files0 public / 0

ShelfService and Product Innovation

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doi10.1287/educ.2014.0123

openalex_workW2476687233

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