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Service Science: Toward Systematic Service System Innovation
16 references·0 citing·39 second hop
Service Science: Toward Systematic Service System Innovation (2014)Service Science: Toward Systematic Servic…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…The service system is the basic abstraction of service science (2009)The service system is the bas…The Nature of Technology: What it Is and How it Evolves (2009)The Nature of Technology: Wha…The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)The Emergence of Service Scie…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…From goods to service(s): Divergences and convergences of logics (2008)From goods to service(s): Div…Fundamentals of service science (2007)Fundamentals of service scien…Service systems, service scientists, SSME, and innovation (2006)Service systems, service scie…A research manifesto for services science (2006)A research manifesto for serv…What are communities of practice? A comparative review of four seminal works (2005)What are communities of pract…Will you survive the services revolution? (2004)Will you survive the services…The Influence of Goal-Directed and Experiential Activities on Online Flow Experiences (2003)The Influence of Goal-Directe…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Cutting Corners and Working Overtime: Quality Erosion in the Service Industry (2001)Cutting Corners and Working O…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)An Inquiry into the Nature and Causes of the Wealth of Nations (1776)Service-dominant logic: continuing the evolution (2007)Coproduction of healthcare service (2015)Progress and prospects for event tourism research (2015)Influencers on Instagram: Antecedents and consequences of opinion leadership (2018)Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)The Economic Institutions of Capitalism (1987)Theory of value co-creation: a systematic literature review (2014)Actor engagement as a microfoundation for value co-creation (2016)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)Steps toward a science of service systems (2007)It's all B2B…and beyond: Toward a systems perspective of the market (2010)Service Research Priorities in a Rapidly Changing Context (2015)Service-dominant logic 2025 (2016)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Research Commentary —Digital Infrastructures: The Missing IS Research Agenda (2010)The World’s Technological Capacity to Store, Communicate, and Compute Information (2011)The entrepreneurial state: debunking public vs. private sector myths (2014)Consumer Cocreation in New Product Development (2010)Value co-creation: concept and measurement (2014)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 2009The Nature of Technology: What it Is and How it Evolves2,046 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2007Fundamentals of service science1,359 cited
  • 2006A research manifesto for services science1,053 cited
  • 2008From goods to service(s): Divergences and convergences of logics1,025 cited
  • 2009The service system is the basic abstraction of service science786 cited
  • 2003The Influence of Goal-Directed and Experiential Activities on Online Flow Experiences746 cited
  • 2008The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value732 cited
  • 2005What are communities of practice? A comparative review of four seminal works700 cited
  • 2006Service systems, service scientists, SSME, and innovation539 cited
  • 2001Cutting Corners and Working Overtime: Quality Erosion in the Service Industry

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479 cited
  • 2004Will you survive the services revolution?286 cited
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