SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model
16 references·6 citing·42 second hop
Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model (2015)Customer Mistreatment: A Review of Concep…Rethinking Rumination (2008)Rethinking RuminationThe self-importance of moral identity. (2002)The self-importance of moral …Social and Psychological Resources and Adaptation (2002)Social and Psychological Reso…Perceived organizational support: A review of the literature. (2002)Perceived organizational supp…Social Cognitive Theory: An Agentic Perspective (2001)Social Cognitive Theory: An A…On the dimensionality of organizational justice: A construct validation of a measure. (2001)On the dimensionality of orga…Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Justice at the millennium: A …Self-regulation and depletion of limited resources: Does self-control resemble a muscle? (2000)Self-regulation and depletion…Subjective well-being: Three decades of progress. (1999)Subjective well-being: Three …Ego depletion: Is the active self a limited resource? (1998)Ego depletion: Is the active …THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)THE BIG FIVE PERSONALITY DIME…Conservation of resources: A new attempt at conceptualizing stress. (1989)Conservation of resources: A …Research in Organizational Behavior. (1986)Research in Organizational Be…Organizational citizenship behavior: Its nature and antecedents. (1983)Organizational citizenship be…Development of the Job Diagnostic Survey. (1975)Development of the Job Diagno…The Norm of Reciprocity: A Preliminary Statement (1960)The Norm of Reciprocity: A Pr…Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat (2023)Customer mistreatment and une…The effects of a psychological brand contract breach on customers' dysfunctional behavior toward a brand (2021)The effects of a psychologica…Perceptions of Customer Incivility, Job Satisfaction, Supervisor Support, and Participative Climate: A Multi-Level Approach (2021)Perceptions of Customer Inciv…Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review (2021)Four Decades of Frontline Ser…How does dysfunctional customer behavior affect employee turnover (2019)How does dysfunctional custom…Interpersonal Process of Emotional Labor: The Role of Negative and Positive Customer Treatment (2015)Interpersonal Process of Emot…Stress, appraisal, and coping (1985)Stress, social support, and the buffering hypothesis. (1985)Antecedents and consequences of employee engagement (2006)Job Engagement: Antecedents and Effects on Job Performance (2010)Stress: Appraisal and Coping (2013)Handbook of Industrial and Organizational Psychology. (1977)Validation of the five-factor model of personality across instruments and observers. (1987)Personality Structure: Emergence of the Five-Factor Model (1990)An Introduction to the Five‐Factor Model and Its Applications (1992)The Big Five Trait taxonomy: History, measurement, and theoretical perspectives. (1999)Grit: Perseverance and passion for long-term goals. (2007)Exchange and Power in Social Life. (1965)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Ethical leadership: A social learning perspective for construct development and testing (2005)Motivation through the design of work: test of a theory (1976)Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign (1979)The measurement of experienced burnout (1981)The job demands-resources model of burnout. (2001)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Putting the S back in corporate social responsibility: A multilevel theory of social change in organizations (2007)The Constitution of Society. Outline of the Theory of Structuration (1984)A Theory of Goal Setting and Task Performance (1991)Self-Efficacy: The Exercise of Control (1999)Health Promotion by Social Cognitive Means (2004)Authentic leadership development: Getting to the root of positive forms of leadership (2005)Mechanisms Linking Social Ties and Support to Physical and Mental Health (2011)Flow: the psychology of optimal experience (1990)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Handbook of Positive Psychology (2001)Job Burnout (2001)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Взаимосвязь статуса занятости и пола с уровнем психологического благополучия (2026)The Evolution of Reciprocal Altruism (1971)Social Capital in the Creation of Human Capital (2000)Social Exchange Theory: An Interdisciplinary Review (2005)Well-being : the foundations of hedonic psychology (1999)The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory (2001)Self-Reports in Organizational Research: Problems and Prospects (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)Toward a knowledge‐based theory of the firm (1996)
this work references cited by second hop

References

  • 1989Conservation of resources: A new attempt at conceptualizing stress.18,137 cited
  • 2001Social Cognitive Theory: An Agentic Perspective15,469 cited
  • 1999Subjective well-being: Three decades of progress.12,870 cited
  • 1960The Norm of Reciprocity: A Preliminary Statement11,995 cited
  • 1986Research in Organizational Behavior.10,897 cited
  • 1991THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS8,686 cited
  • 2002Perceived organizational support: A review of the literature.7,583 cited
  • 1975Development of the Job Diagnostic Survey.7,244 cited
  • 2001Justice at the millennium: A meta-analytic review of 25 years of organizational justice research.5,931 cited
  • 2001On the dimensionality of organizational justice: A construct validation of a measure.5,743 cited
  • 1998Ego depletion: Is the active self a limited resource?5,308 cited
  • 2008Rethinking Rumination5,152 cited
  • 2002Social and Psychological Resources and Adaptation4,591 cited
  • 2000Self-regulation and depletion of limited resources: Does self-control resemble a muscle?4,507 cited
  • 1983Organizational citizenship behavior: Its nature and antecedents.3,829 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2002The self-importance of moral identity.3,518 cited
  • Cited by

    • 2015Interpersonal Process of Emotional Labor: The Role of Negative and Positive Customer Treatment124 cited
    • 2021Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review122 cited
    • 2023Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat24 cited
    • 2021The effects of a psychological brand contract breach on customers' dysfunctional behavior toward a brand23 cited
    • 2019How does dysfunctional customer behavior affect employee turnover23 cited
    • 2021Perceptions of Customer Incivility, Job Satisfaction, Supervisor Support, and Participative Climate: A Multi-Level Approach21 cited