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Participation behaviour among international students
16 references·2 citing·40 second hop
Participation behaviour among international students (2016)Participation behaviour among internation…Customer value co-creation behavior: Scale development and validation (2012)Customer value co-creation be…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The One Number You Need to Grow (2004)The One Number You Need to Gr…E-S-QUAL (2004)E-S-QUALCo-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …The one number you need to grow. (2003)The one number you need to gr…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Customer voluntary performance: Customers as partners in service delivery (1997)Customer voluntary performanc…Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…How to delight your customers (1996)How to delight your customersAn Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty (1993)An Examination of the Effect …A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Diversity, equity, inclusion, and brand outcomes: a case of higher education (2024)Diversity, equity, inclusion,…Exploring the role of decision-making factors in international student marketing engagement (2019)Exploring the role of decisio…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Specification Tests in Econometrics (1978)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Managing the co-creation of value (2007)Co-creation and the new landscapes of design (2008)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)An Updated and Streamlined Technology Readiness Index (2014)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Building and sustaining profitable customer loyalty for the 21st century (2004)The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building, Price Premiums, and Seller Differentiation (2006)The Process of Customer Engagement: A Conceptual Framework (2008)Overcoming the J-shaped distribution of product reviews (2009)Exploring the relationship between leadership, operational practices, institutional pressures and environmental performance: A framework for green supply chain (2014)
this work references cited by second hop

References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2004E-S-QUAL3,962 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,718 cited
  • 2004The One Number You Need to Grow2,046 cited
  • 2003The one number you need to grow.1,683 cited
  • 1997Customer delight: Foundations, findings, and managerial insight1,679 cited
  • 2012Customer value co-creation behavior: Scale development and validation1,675 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 1997Customer voluntary performance: Customers as partners in service delivery1,338 cited
  • 1993An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty893 cited

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  • 1996How to delight your customers872 cited
  • Cited by

    • 2019Exploring the role of decision-making factors in international student marketing engagement17 cited
    • 2024Diversity, equity, inclusion, and brand outcomes: a case of higher education7 cited