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Derived importance-performance analysis and diagonal model in a Spanish municipality
16 references·0 citing·40 second hop
Derived importance-performance analysis and diagonal model in a Spanish municipality (2015)Derived importance-performance analysis a…Determinants of social desirability bias in sensitive surveys: a literature review (2011)Determinants of social desira…The Performance-Trust Link: Implications for Performance Measurement (2006)The Performance-Trust Link: I…Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings (2006)Importance values for Importa…Determinants of Public Satisfaction with the Police (2005)Determinants of Public Satisf…Employee Satisfaction: Does Kano's Model Apply? (2004)Employee Satisfaction: Does K…Telephone versus Face-to-Face Interviewing of National Probability Samples with Long Questionnaires (2003)Telephone versus Face-to-Face…Importance-performance analysis revisited: the role of the factor structure of customer satisfaction (2003)Importance-performance analys…Citizen Perceptions of Police Services: Race, Neighborhood Context, and Community Policing (2003)Citizen Perceptions of Police…A Comparison of Approaches to Importance-Performance Analysis (2003)A Comparison of Approaches to…The factor structure of customer satisfaction (2002)The factor structure of custo…A Multiple–Indicator Approach to Municipal Service Evaluation: Correlating Performance Measurement and Citizen Satisfaction across Jurisdictions (2002)A Multiple–Indicator Approach…The Performance-Importance Response Function: Observations and Implications (1999)The Performance-Importance Re…The Importance‐Performance Matrix as a Determinant of Improvement Priority (1994)The Importance‐Performance Ma…Reinventing Government (1993)Reinventing GovernmentMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Importance-Performance Analysis (1977)Importance-Performance Analys…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A critical evaluation of importance–performance analysis (2012)Importance-performance analysis: A valid management tool? 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(1986)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Citizen‐Centered Collaborative Public Management (2006)E‐Participation, Transparency, and Trust in Local Government (2012)Fourth Generation Evaluation (2014)Global Encyclopedia of Public Administration, Public Policy, and Governance (2018)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)TOURIST SATISFACTION AND DISSATISFACTION (2009)How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach (2015)Importance-Performance Analysis based SWOT analysis (2016)The Presentation of Self in Everyday Life. (1956)Meta-Analytic Procedures for Social Research. (1994)Social desirability bias in voter turnout reports: Tests using the item count technique (2010)Comparing the Accuracy of RDD Telephone Surveys and Internet Surveys Conducted with Probability and Non-Probability Samples (2011)Short assessment of the Big Five: robust across survey methods except telephone interviewing (2011)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Galloping Elephants: Developing Elements of a Theory of Effective Government Organizations (1999)Why Measure Performance? Different Purposes Require Different Measures (2003)MAKING GOVERNANCE NETWORKS EFFECTIVE AND DEMOCRATIC THROUGH METAGOVERNANCE (2009)
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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 2011Determinants of social desirability bias in sensitive surveys: a literature review2,856 cited
  • 1993Reinventing Government2,431 cited
  • 2003Telephone versus Face-to-Face Interviewing of National Probability Samples with Long Questionnaires916 cited
  • 2006The Performance-Trust Link: Implications for Performance Measurement511 cited
  • 1994The Importance‐Performance Matrix as a Determinant of Improvement Priority469 cited
  • 2003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction444 cited
  • 2003A Comparison of Approaches to Importance-Performance Analysis430 cited
  • 2006Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings419 cited
  • 2002The factor structure of customer satisfaction418 cited
  • 2005Determinants of Public Satisfaction with the Police403 cited
  • 2002A Multiple–Indicator Approach to Municipal Service Evaluation: Correlating Performance Measurement and Citizen Satisfaction across Jurisdictions334 cited
  • 2003Citizen Perceptions of Police Services: Race, Neighborhood Context, and Community Policing313 cited

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  • 1999The Performance-Importance Response Function: Observations and Implications262 cited
  • 2004Employee Satisfaction: Does Kano's Model Apply?255 cited
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