References

• 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value1,157 cited
• 2006Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models574 cited
• 2005Applying data mining to telecom churn management514 cited
• 2003A novel evolutionary data mining algorithm with applications to churn prediction348 cited
• 2005Computer assisted customer churn management: State-of-the-art and future trends340 cited
• 2005Predicting customer retention and profitability by using random forests and regression forests techniques308 cited
• 2008Predicting credit card customer churn in banks using data mining145 cited
• 2006Toward a hybrid data mining model for customer retention120 cited
• 2005Improved customer choice predictions using ensemble methods92 cited
• 2004A Data Mining Approach for Retailing Bank Customer Attrition Analysis80 cited
• 2011A Neuro-Fuzzy Classifier for Customer Churn Prediction37 cited
• 2011Behavior-Based Telecommunication Churn Prediction with Neural Network Approach23 cited
• 2006TreeLogit Model for Customer Churn Prediction23 cited
• 2010Predicting customer churn by integrating the effect of the customer contact network13 cited