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Prioritizing Quality of Product and Service Dimensions With Respect to a Product-Service System in the Public Transport Sector
16 references·0 citing·45 second hop
Prioritizing Quality of Product and Service Dimensions With Respect to a Product-Service System in the Public Transport Sector (2016)Prioritizing Quality of Product and Servi…Attention to Attention (2010)Attention to AttentionExploring the financial consequences of the servitization of manufacturing (2008)Exploring the financial conse…Global supplier development considering risk factors using fuzzy extended AHP-based approach (2005)Global supplier development c…Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Eight types of product–servic…Multi‐criteria supplier selection using fuzzy AHP (2003)Multi‐criteria supplier selec…Managing the transition from products to services (2003)Managing the transition from …Quality management re‐visited: a reflective review and agenda for future research (2002)Quality management re‐visited…Multicriteria analysis with fuzzy pairwise comparison (1999)Multicriteria analysis with f…TOWARDS AN ATTENTION-BASED VIEW OF THE FIRM (1997)TOWARDS AN ATTENTION-BASED VI…Applications of the extent analysis method on fuzzy AHP (1996)Applications of the extent an…Total Quality Management: Empirical, Conceptual, and Practical Issues (1995)Total Quality Management: Emp…Total quality management as competitive advantage: A review and empirical study (1995)Total quality management as c…DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)DEFINING QUALITY: ALTERNATIVE…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Toward a Model of Organizations as Interpretation Systems (1984)Toward a Model of Organizatio…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Competitive advantage, creating and sustaining superior performance (1985)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive advantage: creating and sustaining superior performance (1998)Designing the Business Models for Circular Economy—Towards the Conceptual Framework (2016)Sustainable business model innovation: A review (2018)The Relevance of Circular Economy Practices to the Sustainable Development Goals (2018)The Analytic Hierarchy Process (1985)A review of fuzzy AHP methods for decision-making with subjective judgements (2020)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evolving to a New Dominant Logic for Marketing (2003)Industrial Product-Service Systems—IPS 2 (2010)Service Innovation in the Digital Age: Key Contributions and Future Directions (2015)Service Research Priorities in a Rapidly Changing Context (2015)The Principles of Psychology (1891)A resource‐based view of the firm (1984)Deliberate Learning and the Evolution of Dynamic Capabilities (2002)Firm resources and sustained competitive advantage (2004)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)Institutional Complexity and Organizational Responses (2011)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)Overcoming the Service Paradox in Manufacturing Companies (2005)The servitization of manufacturing (2009)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Handbook of Industrial and Organizational Psychology. (1977)Organizational Information Requirements, Media Richness and Structural Design (1986)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)Organizational Learning: A Theory of Action Perspective (1997)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)External Control of Organizations: Resource Dependence Perspective (2011)Coefficient Alpha and the Internal Structure of Tests (1951)Firm Resources and Sustained Competitive Advantage (1991)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Lean manufacturing: context, practice bundles, and performance (2002)Role congruity theory of prejudice toward female leaders. (2002)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Reconceptualizing Organizational Routines as a Source of Flexibility and Change (2003)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1984Toward a Model of Organizations as Interpretation Systems5,019 cited
  • 1996Applications of the extent analysis method on fuzzy AHP4,869 cited
  • 1997TOWARDS AN ATTENTION-BASED VIEW OF THE FIRM3,812 cited
  • 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
  • 2004Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet2,458 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1995Total Quality Management: Empirical, Conceptual, and Practical Issues1,630 cited
  • 2008Exploring the financial consequences of the servitization of manufacturing1,371 cited
  • 2005Global supplier development considering risk factors using fuzzy extended AHP-based approach1,250 cited
  • 2010Attention to Attention1,237 cited
  • 2003Multi‐criteria supplier selection using fuzzy AHP1,229 cited
  • 1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,209 cited
  • 1999Multicriteria analysis with fuzzy pairwise comparison

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769 cited
  • 2002Quality management re‐visited: a reflective review and agenda for future research720 cited
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