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The Impact of Customer Relationship Management Systems in Small Business Enterprises
12 references·0 citing·43 second hop
The Impact of Customer Relationship Management Systems in Small Business Enterprises (2016)The Impact of Customer Relationship Manag…Digital Business and E-Commerce Management (2019)Digital Business and E-Commer…Effecting successful knowledge transfer: lessons from the UK Knowledge Transfer Partnership scheme (2013)Effecting successful knowledg…Business Intelligence: Practices, Technologies, and Management (2013)Business Intelligence: Practi…Doing Qualitative Research (2012)Doing Qualitative ResearchFrom Strategy to Business Models and onto Tactics (2010)From Strategy to Business Mod…E-commerce Adoption and Small Business in the Global Marketplace: Tools for Optimization (2010)E-commerce Adoption and Small…Understanding success and failure in customer relationship management (2007)Understanding success and fai…The metamorphosis of marketing into an information‐handling problem (2004)The metamorphosis of marketin…When Too Much IT Knowledge Is a Dangerous Thing (2003)When Too Much IT Knowledge Is…Understanding customer relationship management (CRM) (2003)Understanding customer relati…Strategic Management of e-business (2001)Strategic Management of e-bus…The realities of web‐based electronic commerce (1997)The realities of web‐based el…Reengineering the Corporation (1993)Reengineering the corporation: A manifesto for business revolution (1993)An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)Customer relationship management: Finding value drivers (2006)The New Industrial Engineering: Information Technology and Business Process Redesign (2011)Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Value creation through stakeholder synergy (2014)Cloud computing in manufacturing: The next industrial revolution in Malaysia? (2017)Exchange and Power in Social Life (2017)Customer relationship management: digital transformation and sustainable business model innovation (2020)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Economics of Organization: The Transaction Cost Approach (1981)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Business relationships redesign with electronic commerce tools (2007)Adoption and use of technology in small business environments (2011)Integrating ICTs and Supply Chain Management: The Case of Micro‐Sized Firms (2014)What is strategy (2000)Value creation in E‐business (2001)Business Models, Business Strategy and Innovation (2009)Business Model Evolution: In Search of Dynamic Consistency (2010)Business models for sustainable innovation: state-of-the-art and steps towards a research agenda (2012)Sustainable business model innovation: A review (2018)Lying: Moral Choice in Public and Private Life (1979)A review on use of escape rooms in education – touching the void (2020)Artificial intelligence (AI)-enhanced medical drones in the healthcare supply chain (HSC) for sustainability development: A case study (2021)The challenges of digital transformation in healthcare: An interdisciplinary literature review, framework, and future research agenda (2023)Determining and assessing the determinants of e‐service operations (2003)Using patent analysis to establish technological position: Two different strategic approaches (2011)An empirical investigation of business‐to‐business e‐commerce adoption and its impact on SMEs competitive advantage: The case of Egyptian manufacturing SMEs (2018)Information technology in Saudi Arabia’s supermarket chains (2000)Franchising and the Internet: an exploratory study of franchisor Web sites (2004)The effect of consumer demographic characteristics on the perception of fashion web site attributes in Korea (2007)Scale Without Mass: Business Process Replication and Industry Dynamics (2007)Enacting computer workaround practices within a medication dispensing system (2008)Do Market Leaders Lead in Business Process Innovation? The Case(s) of E-business Adoption (2015)Perceived corruption, business process digitization, and SMEs’ degree of internationalization in sub-Saharan Africa (2020)The development of international e-commerce in retail SMEs: An effectuation perspective (2020)Digital transformation and the circular economy: Creating a competitive advantage from the transition towards Net Zero Manufacturing (2022)Big Data Analytics as a Service for Business Intelligence (2015)A longitudinal cross-sector analysis of open data portal service capability: The case of Australian local governments (2017)Applying And Extending the Theory of Effective Use in a Business Intelligence Context (2022)
this work references cited by second hop

References

  • 2010From Strategy to Business Models and onto Tactics2,371 cited
  • 2003Understanding customer relationship management (CRM)1,228 cited
  • 2012Doing Qualitative Research616 cited
  • 2007Understanding success and failure in customer relationship management331 cited
  • 2019Digital Business and E-Commerce Management221 cited
  • 2001Strategic Management of e-business112 cited
  • 2013Business Intelligence: Practices, Technologies, and Management97 cited
  • 2003When Too Much IT Knowledge Is a Dangerous Thing88 cited
  • 2004The metamorphosis of marketing into an information‐handling problem51 cited
  • 1997The realities of web‐based electronic commerce30 cited
  • 2010E-commerce Adoption and Small Business in the Global Marketplace: Tools for Optimization11 cited
  • 2013Effecting successful knowledge transfer: lessons from the UK Knowledge Transfer Partnership scheme9 cited

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