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Store equity and behavioral intentions: the moderating role of the retailer’s technology
16 references·7 citing·46 second hop
Store equity and behavioral intentions: the moderating role of the retailer’s technology (2016)Store equity and behavioral intentions: t…Fashion Shopping in Multichannel Retail: The Role of Technology in Enhancing the Customer Experience (2014)Fashion Shopping in Multichan…Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market (2013)Supermarket self-checkout ser…Corporate brand image, satisfaction and store loyalty (2007)Corporate brand image, satisf…The impact of information technology on supply chain capabilities and firm performance: A resource-based view (2005)The impact of information tec…Developing and validating measures of facets of customer-based brand equity (2003)Developing and validating mea…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…An Examination of Selected Marketing Mix Elements and Brand Equity (2000)An Examination of Selected Ma…Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies (1998)Paradoxes of Technology: Cons…On the relationship between store image, store satisfaction and store loyalty (1998)On the relationship between s…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…Measuring customer‐based brand equity (1995)Measuring customer‐based bran…Building Strong Brands (1995)Building Strong BrandsConceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Exploring the relationship of marketing & technological innovation on store equity, word of mouth and satisfaction (2021)Exploring the relationship of…Does sustainability drive to create store equity? A proposal through image, quality and loyalty (2021)Does sustainability drive to …Ethically Minded Consumer Behavior, Retailers’ Commitment to Sustainable Development, and Store Equity in Hypermarkets (2020)Ethically Minded Consumer Beh…Customer-Based Brand Equity for Branded Apps: A Simple Research Framework (2020)Customer-Based Brand Equity f…Innovation starts at the storefront (2019)Innovation starts at the stor…Effects of value and innovation on brand equity in retailing (2019)Effects of value and innovati…Guest-based hotel equity: scale development and validation (2018)Guest-based hotel equity: sca…Marketing Research (1970)Measuring Brand Equity Across Products and Markets (1996)Brand trust in the context of consumer loyalty (2001)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Alternative Ways of Assessing Model Fit (1992)Do Family Firms Have Better Reputations Than Non‐Family Firms? 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(1980)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Quality, satisfaction and behavioral intentions (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. 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(1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Developing and validating a multidimensional consumer-based brand equity scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Dimensions of Brand Personality (1997)The Company and the Product: Corporate Associations and Consumer Product Responses (1997)Strategic Brand Management: Building, Measuring, and Managing Brand Equity. 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this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1995Building Strong Brands4,432 cited
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  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
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  • 1998On the relationship between store image, store satisfaction and store loyalty1,157 cited
  • 2005The impact of information technology on supply chain capabilities and firm performance: A resource-based view941 cited
  • 2013Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market

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474 cited
  • 2014Fashion Shopping in Multichannel Retail: The Role of Technology in Enhancing the Customer Experience451 cited
  • 2007Corporate brand image, satisfaction and store loyalty425 cited
  • Cited by

    • 2020Customer-Based Brand Equity for Branded Apps: A Simple Research Framework28 cited
    • 2019Effects of value and innovation on brand equity in retailing24 cited
    • 2018Guest-based hotel equity: scale development and validation22 cited
    • 2020Ethically Minded Consumer Behavior, Retailers’ Commitment to Sustainable Development, and Store Equity in Hypermarkets19 cited
    • 2019Innovation starts at the storefront18 cited
    • 2021Exploring the relationship of marketing & technological innovation on store equity, word of mouth and satisfaction13 cited
    • 2021Does sustainability drive to create store equity? A proposal through image, quality and loyalty13 cited