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Topic modelling-based decision framework for analysing digital voice of the customer

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References

1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
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2001The Pareto, Zipf and other power laws625 cited
2008Integrating the voice of customers through call center emails into a decision support system for churn prediction163 cited
2007Extended QFD and data-mining-based methods for supplier selection in mass customization62 cited

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2020Analysing the voice of customers by a hybrid fuzzy decision-making approach in a developing country's automotive market48 cited
2022A voice of the customer real-time strategy: An integrated quality function deployment approach45 cited
2024A scenario-driven sustainable product and service system design for elderly nursing based on QFD27 cited
2019Understanding the Factors Affecting the Adoption of Project Portfolio Management Software Through Topic Modeling of Online Software Reviews9 cited
2025Online reviews analysis in product defects and customer requirements via two-stage model7 cited

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