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Service quality and customer satisfaction in thermal tourism

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References

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1999A model of destination image formation3,555 cited
1990Consumer Evaluations of Brand Extensions3,266 cited
1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
2001Tourism image, evaluation variables and after purchase behaviour: inter-relationship

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1,879 cited

1993The Measurement of Destination Image: An Empirical Assessment1,844 cited

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