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Banking system trust, bank trust, and bank loyalty

16 references·16 citing·47 second hopsampled

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References

1974Judgment under Uncertainty: Heuristics and Biases28,742 cited
1975Judgment under Uncertainty: Heuristics and Biases22,647 cited
1996Trust: The Social Virtues and the Creation of Prosperity10,500 cited
1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
2017The Motivation to Work5,564 cited
2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
1979In-group bias in the minimal intergroup situation: A cognitive-motivational analysis.3,398 cited
1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
2004The One Number You Need to Grow2,034 cited
2000Can We Trust Trust1,561 cited
1993Explaining the Limited Effectiveness of Legalistic “Remedies” for Trust/Distrust1,545 cited
1998The Grammars of Trust: A Model and General Implications754 cited
1996Trust, Opportunism and Governance: A Process and Control Model753 cited

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2008

Is Firm Trust Essential in a Trusted Environment? how Trust in the Business Context Influences Customers

234 cited

Cited by

2018Trust as mediator of corporate social responsibility, image and loyalty in the hotel sector145 cited
2019Assessing the Relevance of Green Banking Practice on Bank Loyalty: The Mediating Effect of Green Image and Bank Trust119 cited
2021Trust in financial institutions: A survey103 cited
2021Financial knowledge and trust in financial institutions96 cited
2018Enhancing Bank Loyalty through Sustainable Banking Practices: The Mediating Effect of Corporate Image89 cited
2021The Impact of the COVID-19 Pandemic on the Banking Sector85 cited
2022Effect of Corporate Social Responsibility on Consumer Satisfaction and Consumer Loyalty of Private Banking Companies in Peru77 cited
2021Customer Loyalty in Mobile Banking: Evaluation of Perceived Risk, Relative Advantages, and Usability Factors74 cited
2021Value co-creation and social media: Investigating antecedents and influencing factors in the U.S. retail banking industry74 cited
2020The Mediating Role of Trust in the Relationship Between Corporate Image, Security, Word of Mouth and Loyalty in M-Banking Using among the Millennial Generation in Indonesia69 cited
2022Customer advocacy and brand loyalty: the mediating roles of brand relationship quality and trust66 cited
2022Determinants of the Intention to Adopt Digital-Only Banks in Malaysia: The Extension of Environmental Concern60 cited
2019Consumer’s initial trust formation in IOB’s acceptance59 cited
2018The impact of relational versus technological resources on e-loyalty: A comparative study between local, national and foreign branded banks57 cited
2018The effects of service recovery and relational selling behavior on trust, satisfaction, and loyalty56 cited
2018An integrative approach to relationship marketing, customer value, and customer outcomes in the retail banking industry: a customer-based perspective from Turkey45 cited