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Examining job stress and burnout of hotel room attendants: Internal marketing and organizational commitment as moderators
16 references·0 citing·35 second hop
Examining job stress and burnout of hotel room attendants: Internal marketing and organizational commitment as moderators (2017)Examining job stress and burnout of hotel…Stress: Appraisal and Coping (2013)Stress: Appraisal and CopingJob-related burnout: A review. (2003)Job-related burnout: A review.Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)Emotional Labor and Burnout: …Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional regulation in the w…Maslach burnout inventory manual (1996)Maslach burnout inventory man…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…A three-component conceptualization of organizational commitment (1991)A three-component conceptuali…The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…Stress, appraisal, and coping (1985)Stress, appraisal, and copingThe Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Commitment in Organizations: A Normative View (1982)Commitment in Organizations: …The measurement of experienced burnout (1981)The measurement of experience…Review and conceptual analysis of the employee turnover process. (1979)Review and conceptual analysi…An evaluation of precursors of hospital employee turnover. (1978)An evaluation of precursors o…Intermediate linkages in the relationship between job satisfaction and employee turnover. (1977)Intermediate linkages in the …Emotion And Adaptation (1991)What Good Are Positive Emotions? (1998)Positive affect and the other side of coping. (2000)The job demands-resources model of burnout. (2001)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)What is job satisfaction? (1969)WHY PEOPLE STAY: USING JOB EMBEDDEDNESS TO PREDICT VOLUNTARY TURNOVER. (2001)Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. (2007)The Presentation of Self in Everyday Life. (1956)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Assessing coping strategies: A theoretically based approach. (1989)WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)The dimensionality and antecedents of emotional labor strategies (2004)A theory of human motivation. (1943)Motivation through the design of work: test of a theory (1976)JOB SATISFACTION, ORGANIZATIONAL COMMITMENT, TURNOVER INTENTION, AND TURNOVER: PATH ANALYSES BASED ON META‐ANALYTIC FINDINGS (1993)Commitment in the workplace: toward a general model (2001)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Staff Burn‐Out (1974)Development of the Job Diagnostic Survey. (1975)Development and validation of work-family conflict and family-work conflict scales. (1996)Job Burnout (2001)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)On the costs and benefits of emotional labor: A meta-analysis of three decades of research. (2011)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)The measurement of organizational commitment (1979)Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)A meta-analytic examination of the correlates of the three dimensions of job burnout. (1996)The Copenhagen Burnout Inventory: A new tool for the assessment of burnout (2005)
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References

  • 1985Stress, appraisal, and coping31,975 cited
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  • 1981The measurement of experienced burnout14,480 cited
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  • 1991A three-component conceptualization of organizational commitment11,041 cited
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  • 1977Intermediate linkages in the relationship between job satisfaction and employee turnover.2,489 cited
  • 2002Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”2,356 cited
  • 1979Review and conceptual analysis of the employee turnover process.2,249 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,821 cited
  • 1978An evaluation of precursors of hospital employee turnover.1,772 cited
  • 1982Commitment in Organizations: A Normative View1,699 cited

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  • 2003Job-related burnout: A review.583 cited
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