Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The importance of CSR in forming customer–company identification and long-term loyalty

16 references·16 citing·49 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1943A theory of human motivation.21,512 cited
2004The Social Identity Theory of Intergroup Behavior13,460 cited
1996The Behavioral Consequences of Service Quality11,994 cited
2017A THEORY OF HUMAN MOTIVATION11,320 cited
1987Developing Buyer-Seller Relationships9,139 cited
1989Rediscovering the Social Group: A Self-Categorization Theory.7,159 cited
1994Developmental Processes of Cooperative Interorganizational Relationships4,917 cited
2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility4,659 cited
1997The Company and the Product: Corporate Associations and Consumer Product Responses4,189 cited
2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
2002The self-importance of moral identity.3,518 cited
2003

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies

3,330 cited

1967Work and the Nature of Man.3,169 cited

Cited by

2020The effect of CSR engagement on eWOM on social media132 cited
2020When and how does customer engagement in CSR initiatives lead to greater CSR participation? The role of CSR credibility and customer–company identification130 cited
2021ESG and Stock Price Crash Risk: Role of Financial Constraints*123 cited
2021Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction77 cited
2019Gender, loyalty card membership, age, and critical incident recovery: Do they moderate experience-loyalty relationship?65 cited
2020Perceived Sustainability and Customer Engagement in the Online Shopping Environment: The Rational and Emotional Perspectives60 cited
2020“Us” to co-create value and hate “them”: examining the interplay of consumer-brand identification, peer identification, value co-creation among consumers, competitor brand hate and individualism56 cited
2021Packaging-free products: A lever of proximity and loyalty between consumers and grocery stores55 cited
2023Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation54 cited
2021Green Brand Equity—Empirical Experience from a Systematic Literature Review49 cited
2022How and when to activate hospitality employees’ organizational citizenship behavior for the environment in South Korea and Vietnam47 cited
2020Hotel Brand Loyalty—A Systematic Literature Review47 cited
2022What makes the corporate social responsibility impact on Customer–Company identification stronger? A meta-analysis44 cited
2019The dynamic outcomes of service quality: a longitudinal investigation41 cited
2022Does CSR influence sustained competitive advantage and behavioral outcomes? An empirical study in the hospitality sector39 cited
2019Antecedents and the mediating effect of customer-restaurant brand identification36 cited