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Exploring the antecedents of loyalty in the context of multi-channel banking
16 references·16 citing·35 second hopsampled
Exploring the antecedents of loyalty in the context of multi-channel banking (2017)Exploring the antecedents of loyalty in t…E-S-QUAL (2004)E-S-QUALHedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Theoretical Extension of th…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Managing brand equity : capitalizing on the value of a brand name. (1991)Managing brand equity : capit…Zero defections: quality comes to services. (1990)Zero defections: quality come…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…From Intentions to Actions: A Theory of Planned Behavior (1985)From Intentions to Actions: A…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Understanding customer loyalty in banking industry: A systematic review and meta analysis (2024)Understanding customer loyalt…The effects of perceived value dimensions on customer satisfaction and loyalty: a comparison between traditional banks and fintechs (2023)The effects of perceived valu…Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals (2022)Enhancing customer satisfacti…An analysis of the effects of customer satisfaction and engagement on social media on repurchase intention in the hospitality industry (2022)An analysis of the effects of…The Effect of Service Quality on Customer Loyalty of Generation Y – An Empirical Investigation on Superstores in Bangladesh (2020)The Effect of Service Quality…From physical to virtual store: factors that spur Bangladeshi manufacturers/retailers to introduce multi-channel retailing (2020)From physical to virtual stor…Factors Associated With Electronic Banking Adoption (2020)Factors Associated With Elect…MEDIATING EFFECT OF CORPORATE IMAGE AND STUDENTS’ SATISFACTION ON THE RELATIONSHIP BETWEEN SERVICE QUALITY AND STUDENTS’ LOYALTY IN TVET HLIs (2019)MEDIATING EFFECT OF CORPORATE…La adopción de las aplicaciones de banca móvil desde una perspectiva dual (2019)La adopción de las aplicacion…Exploring Antecedents to Financial Management Behavior for Young Adults (2019)Exploring Antecedents to Fina…Effects of customer perceptions in multichannel retail banking (2019)Effects of customer perceptio…The Role of Spirituality in the Behavior of Sharia Bank Mobile Banking: Evidence from Indonesia (2018)The Role of Spirituality in t…The impact of relational versus technological resources on e-loyalty: A comparative study between local, national and foreign branded banks (2018)The impact of relational vers…Moderating effects of service separation on customer relationships with service firms (2018)Moderating effects of service…Improving relationship quality during the crisis (2018)Improving relationship qualit…Exploring advertising as an antecedent to brand experience dimensions: an experimental study (2018)Exploring advertising as an a…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. 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(1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)The theory of planned behavior (1991)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Significance tests and goodness of fit in the analysis of covariance structures. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1985From Intentions to Actions: A Theory of Planned Behavior19,049 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 2004E-S-QUAL3,962 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1991Managing brand equity : capitalizing on the value of a brand name.

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3,547 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • Cited by

    • 2022An analysis of the effects of customer satisfaction and engagement on social media on repurchase intention in the hospitality industry128 cited
    • 2023The effects of perceived value dimensions on customer satisfaction and loyalty: a comparison between traditional banks and fintechs63 cited
    • 2018The impact of relational versus technological resources on e-loyalty: A comparative study between local, national and foreign branded banks57 cited
    • 2024Understanding customer loyalty in banking industry: A systematic review and meta analysis42 cited
    • 2019Exploring Antecedents to Financial Management Behavior for Young Adults39 cited
    • 2019Effects of customer perceptions in multichannel retail banking33 cited
    • 2018Improving relationship quality during the crisis31 cited
    • 2022Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals25 cited
    • 2018Exploring advertising as an antecedent to brand experience dimensions: an experimental study23 cited
    • 2019MEDIATING EFFECT OF CORPORATE IMAGE AND STUDENTS’ SATISFACTION ON THE RELATIONSHIP BETWEEN SERVICE QUALITY AND STUDENTS’ LOYALTY IN TVET HLIs23 cited
    • 2018Moderating effects of service separation on customer relationships with service firms22 cited
    • 2020The Effect of Service Quality on Customer Loyalty of Generation Y – An Empirical Investigation on Superstores in Bangladesh22 cited
    • 2020Factors Associated With Electronic Banking Adoption11 cited
    • 2018The Role of Spirituality in the Behavior of Sharia Bank Mobile Banking: Evidence from Indonesia11 cited
    • 2020From physical to virtual store: factors that spur Bangladeshi manufacturers/retailers to introduce multi-channel retailing11 cited
    • 2019La adopción de las aplicaciones de banca móvil desde una perspectiva dual9 cited