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Gaining insights into the measurement of value in industrial service network
16 references·0 citing·46 second hop
Gaining insights into the measurement of value in industrial service network (2017)Gaining insights into the measurement of …The servitization of manufacturing (2013)The servitization of manufact…Servitization of the manufacturing firm (2013)Servitization of the manufact…Contemporary performance measurement systems: A review of their consequences and a framework for research (2012)Contemporary performance meas…Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process (2011)Value co-creation in knowledg…Performance Measurement: Challenges for Tomorrow* (2011)Performance Measurement: Chal…Service, value networks and learning (2009)Service, value networks and l…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Steps toward a science of service systems (2007)Steps toward a science of ser…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Communities of Practice: The Organizational Frontier (2006)Communities of Practice: The …Abductive reasoning in logistics research (2005)Abductive reasoning in logist…An investigation of the effect of Balanced Scorecard implementation on financial performance (2004)An investigation of the effec…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The service concept: the missing link in service design research? (2002)The service concept: the miss…Measuring Customer-Perceived Value in Business Markets (2001)Measuring Customer-Perceived …The performance measurement revolution: why now and what next? (1999)The performance measurement r…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Managing Co‐creation Design: A Strategic Approach to Innovation (2015)Servitization and deservitization: Overview, concepts, and definitions (2017)An agile co-creation process for digital servitization: A micro-service innovation approach (2020)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)The Strength of Weak Ties (1973)Customer experience management: toward implementing an evolving marketing concept (2015)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Fundamentals of service science (2007)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)Basic Marketing: A Managerial Approach (1978)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Service Positioning through Structural Change (1987)Capabilities for managing service innovation: towards a conceptual framework (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Towards a Better Measure of Customer Experience (2013)The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)The balanced scorecard: Translating strategy into action (1997)Designing, implementing and updating performance measurement systems (2000)Theory and practice in SME performance measurement systems (2001)Performance measurement systems in SMEs: A review for a research agenda (2005)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Firm Resources and Sustained Competitive Advantage (1991)Is performance measurement and management fit for the future? (2013)Supply chain performance measurement systems: A systematic review and research agenda (2016)A Theory of Cognitive Dissonance (2017)Reviewing and Theorizing the Unintended Consequences of Performance Management Systems (2018)Encouraging Knowledge Sharing: The Role of Organizational Reward Systems (2002)Knowledge-Sharing Dilemmas (2002)Determinants of individual engagement in knowledge sharing (2006)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2006Communities of Practice: The Organizational Frontier3,342 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 1999The performance measurement revolution: why now and what next?1,155 cited
  • 2009Service, value networks and learning983 cited
  • 2011Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process771 cited
  • 2002The service concept: the missing link in service design research?766 cited
  • 2012Contemporary performance measurement systems: A review of their consequences and a framework for research753 cited
  • 2011Performance Measurement: Challenges for Tomorrow*692 cited
  • 2005Abductive reasoning in logistics research692 cited
  • 2004An investigation of the effect of Balanced Scorecard implementation on financial performance654 cited
  • 2001Measuring Customer-Perceived Value in Business Markets579 cited
  • 2013Servitization of the manufacturing firm

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550 cited
  • 2013The servitization of manufacturing431 cited
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