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Collaborative Customer Relationship Management: Taking CRM to the Next Level
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Collaborative Customer Relationship Management: Taking CRM to the Next Level (2004)Collaborative Customer Relationship Manag…A framework for analytical CRM: a data mining perspective (2009)A framework for analytical CR…Data mining tools: a CRM perspective (2008)Data mining tools: a CRM pers…Critical Factors for CPFR Success in the Chinese Retail Industry (2005)Critical Factors for CPFR Suc…Exploring the experiences of collaborative planning initiatives (2001)Collaborative Planning, Forecasting, and Replenishment: How to Create a Supply Chain Advantage (2003)Supply Chain Management, A Review (2017)What's your strategy for managing knowledge? (1999)Accelerating Customer Relationships: Using Crm and Relationship Technologies (2000)Does relationship marketing improve customer relationship satisfaction and loyalty? (2006)Building Data Mining Applications for CRM (1999)Data mining techniques for customer relationship management (2002)A Strategic Framework for Customer Relationship Management (2005)
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  • 2005Critical Factors for CPFR Success in the Chinese Retail Industry19 cited
  • 2009A framework for analytical CRM: a data mining perspective12 cited
  • 2008Data mining tools: a CRM perspective12 cited

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