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Influence of Customer Satisfaction, Service Quality, and Trust on Customer Loyalty in Malaysian Islamic Banking
16 references·2 citing·41 second hop
Influence of Customer Satisfaction, Service Quality, and Trust on Customer Loyalty in Malaysian Islamic Banking (2015)Influence of Customer Satisfaction, Servi…Why do Malaysian customers patronise Islamic banks? (2007)Why do Malaysian customers pa…An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector (2007)An integrated model of price,…Customer satisfaction, loyalty and commitment in service organizations (2006)Customer satisfaction, loyalt…Trust, commitment and relationships in supply chain management: a path analysis (2005)Trust, commitment and relatio…Customer loyalty and the effect of switching costs as a moderator variable (2005)Customer loyalty and the effe…Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer Value, Satisfaction,…Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Consumer Acceptance of Electr…Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes (2002)Why customers stay: measuring…Service loyalty (2002)Service loyaltyModeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent (2002)Modeling customer perceptions…A Question of Trust (2002)A Question of TrustWhat Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology (2001)What Trust Means in E-Commerc…Consumer Self-Confidence: Refinements in Conceptualization and Measurement (2001)Consumer Self-Confidence: Ref…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Research methods for business: A skill building approach (1993)Research methods for business…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Effect of Sharia Compliance, Service Quality, Customer Trust, and Customer Satisfaction on Customer Loyalty of Islamic Rural Bank Customers in Indonesia (2022)The Effect of Sharia Complian…Building Customer Loyalty through Strategy Experiential Marketing, Service Quality, and Customer Satisfaction (2020)Building Customer Loyalty thr…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)A meta-analysis of the technology acceptance model (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship quality as a predictor of B2B customer loyalty (2006)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993Research methods for business: A skill building approach17,000 cited
  • 2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model6,061 cited
  • 2001What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology2,318 cited
  • 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,846 cited
  • 2002Service loyalty1,617 cited
  • 2002Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent981 cited
  • 2002Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes908 cited
  • 1996Determinants of customer satisfaction in retail banking862 cited
  • 2002A Question of Trust732 cited
  • 2001Consumer Self-Confidence: Refinements in Conceptualization and Measurement712 cited
  • 2007Why do Malaysian customers patronise Islamic banks?599 cited
  • 2005Trust, commitment and relationships in supply chain management: a path analysis514 cited
  • 2007An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector

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397 cited
  • 2005Customer loyalty and the effect of switching costs as a moderator variable342 cited
  • 2006Customer satisfaction, loyalty and commitment in service organizations333 cited
  • Cited by

    • 2020Building Customer Loyalty through Strategy Experiential Marketing, Service Quality, and Customer Satisfaction13 cited
    • 2022The Effect of Sharia Compliance, Service Quality, Customer Trust, and Customer Satisfaction on Customer Loyalty of Islamic Rural Bank Customers in Indonesia11 cited