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Consumer trust repair: A critical literature review
16 references·16 citing·40 second hopsampled
Consumer trust repair: A critical literature review (2017)Consumer trust repair: A critical literat…Modernity and Self-Identity: Self and Society in the Late Modern Age (2020)Modernity and Self-Identity: …Seeking Qualitative Rigor in Inductive Research (2012)Seeking Qualitative Rigor in …The Sage Handbook of Qualitative Research 1 (2011)The Sage Handbook of Qualitat…Strategic management a stakeholder approach (2010)Strategic management a stakeh…Paradigmatic Controversies, Contradictions, and Emerging Confluences. (2005)Paradigmatic Controversies, C…Research design: qualitative, quantitative, and mixed methods approaches (2003)Research design: qualitative,…Strategies for Theorizing from Process Data (1999)Strategies for Theorizing fro…The Foundations of Social Research: Meaning and Perspective in the Research Process (1998)The Foundations of Social Res…Not So Different After All: A Cross-Discipline View Of Trust (1998)Not So Different After All: A…The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)The Stakeholder Theory of the…Managing Legitimacy: Strategic and Institutional Approaches (1995)Managing Legitimacy: Strategi…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Research Design: Qualitative,…Competing paradigms in qualitative research. (1994)Competing paradigms in qualit…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Trust recovery tactics in financial services: the moderating role of service failure severity (2023)Trust recovery tactics in fin…The Roles of Trust and Its Antecedent Variables in Healthcare Consumers’ Acceptance of Online Medical Consultation during the COVID-19 Pandemic in China (2023)The Roles of Trust and Its An…Investigating the effects of service recovery strategies on consumer forgiveness and post-trust in the food delivery sector (2022)Investigating the effects of …Can CEO Activism Be Good for the Organization? The Importance of Authenticity, Morality, and Timeliness (2022)Can CEO Activism Be Good for …A Literature Review of Trust Repair in HRI (2022)A Literature Review of Trust …Social commerce: Factors affecting customer repurchase and word-of-mouth intentions (2021)Social commerce: Factors affe…Influence of companies´ credibility and trust in corporate social responsibility aspects of consumer food products: The moderating intervention of consumer integrity (2021)Influence of companies´ credi…Examining the Impact of Trust on the e-Commerce Purchase Intentions of Young Consumers in Poland (2021)Examining the Impact of Trust…Employee trust repair: A systematic review of 20 years of empirical research and future research directions (2021)Employee trust repair: A syst…Understanding Celebrity Trust and Its Effects on Other Credibility and Image Constructs: A Qualitative Approach (2020)Understanding Celebrity Trust…Trust theory and customer services research: theoretical review and synthesis (2020)Trust theory and customer ser…Trust in the investor relationship marketing of startups: a systematic literature review and research agenda (2020)Trust in the investor relatio…Effect of celebrity endorsement on telecommunication companies’ reputation (2019)Effect of celebrity endorseme…Customer trust recovery: An alternative explanation (2019)Customer trust recovery: An a…How to use apology and compensation to repair competence-versus integrity-based trust violations in e-commerce (2018)How to use apology and compen…A strategic action fields perspective on organizational trust repair (2018)A strategic action fields per…The Structure of Scientific Revolutions (1963)The Discovery of Grounded Theory: Strategies for Qualitative Research. 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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1994Research Design: Qualitative, Quantitative, and Mixed Methods Approaches35,275 cited
  • 2010Strategic management a stakeholder approach24,023 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1995Managing Legitimacy: Strategic and Institutional Approaches19,858 cited
  • 2003Research design: qualitative, quantitative, and mixed methods approaches18,745 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 2020Modernity and Self-Identity: Self and Society in the Late Modern Age13,417 cited
  • 2012Seeking Qualitative Rigor in Inductive Research13,176 cited
  • 1994Competing paradigms in qualitative research.13,125 cited
  • 1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
  • 1998The Foundations of Social Research: Meaning and Perspective in the Research Process9,325 cited
  • 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications9,170 cited
  • 2011The Sage Handbook of Qualitative Research 17,157 cited
  • 1999Strategies for Theorizing from Process Data7,011 cited

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  • 2005Paradigmatic Controversies, Contradictions, and Emerging Confluences.6,720 cited
  • Cited by

    • 2021Social commerce: Factors affecting customer repurchase and word-of-mouth intentions263 cited
    • 2021Employee trust repair: A systematic review of 20 years of empirical research and future research directions103 cited
    • 2020Trust theory and customer services research: theoretical review and synthesis81 cited
    • 2022A Literature Review of Trust Repair in HRI59 cited
    • 2021Influence of companies´ credibility and trust in corporate social responsibility aspects of consumer food products: The moderating intervention of consumer integrity50 cited
    • 2019Customer trust recovery: An alternative explanation45 cited
    • 2022Investigating the effects of service recovery strategies on consumer forgiveness and post-trust in the food delivery sector43 cited
    • 2018How to use apology and compensation to repair competence-versus integrity-based trust violations in e-commerce37 cited
    • 2018A strategic action fields perspective on organizational trust repair36 cited
    • 2019Effect of celebrity endorsement on telecommunication companies’ reputation36 cited
    • 2020Trust in the investor relationship marketing of startups: a systematic literature review and research agenda34 cited
    • 2021Examining the Impact of Trust on the e-Commerce Purchase Intentions of Young Consumers in Poland32 cited
    • 2022Can CEO Activism Be Good for the Organization? The Importance of Authenticity, Morality, and Timeliness24 cited
    • 2023Trust recovery tactics in financial services: the moderating role of service failure severity20 cited
    • 2020Understanding Celebrity Trust and Its Effects on Other Credibility and Image Constructs: A Qualitative Approach16 cited
    • 2023The Roles of Trust and Its Antecedent Variables in Healthcare Consumers’ Acceptance of Online Medical Consultation during the COVID-19 Pandemic in China14 cited