SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
New applications for importance-performance analysis (IPA) in higher education
16 references·9 citing·39 second hop
New applications for importance-performance analysis (IPA) in higher education (2017)New applications for importance-performan…Examining student satisfaction with higher education services (2010)Examining student satisfactio…A review of twenty years of SERVQUAL research (2009)A review of twenty years of S…Measuring student satisfaction at a UK university (2006)Measuring student satisfactio…Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Importance‐performance analys…The impact of facilities on student choice of university (2003)The impact of facilities on s…Students’ perceptions of quality in higher education (2003)Students’ perceptions of qual…A Comparison of Approaches to Importance-Performance Analysis (2003)A Comparison of Approaches to…Student perceptions of service quality in a UK university business and management faculty (2000)Student perceptions of servic…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…The Importance‐Performance Matrix as a Determinant of Improvement Priority (1994)The Importance‐Performance Ma…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Cognitive Moral Development and Marketing (1992)Cognitive Moral Development a…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Importance-Performance Analysis (1977)Importance-Performance Analys…Exploring factors influencing first-mile and last-mile connections to public transport from car users' perspective: Evidence from Greater Accra, Ghana (2025)Exploring factors influencing…Defining Quality in Higher Education and Identifying Opportunities for Improvement (2024)Defining Quality in Higher Ed…The Technology Interface and Student Engagement Are Significant Stimuli in Sustainable Student Satisfaction (2023)The Technology Interface and …An Integrated Fuzzy Delphi and Best Worst Method (BWM) for performance measurement in higher education (2022)An Integrated Fuzzy Delphi an…Factors of higher education quality service: the case of a Peruvian university (2020)Factors of higher education q…Evaluasi Kualitas Pembelajaran Online Selama Pandemi Covid-19: Studi Kasus di Fakultas Teknik, Universitas Katolik Darma Cendika (2020)Evaluasi Kualitas Pembelajara…Role of real-time information-sharing through SaaS: An industry 4.0 perspective (2019)Role of real-time information…Strategic action grids: a study on supply chain risk management in manufacturing industries in India (2018)Strategic action grids: a stu…Assessing the quality of information technology infrastructure services (2018)Assessing the quality of info…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Out of the Crisis (1982)The development of a conceptual model of student satisfaction with their experience in higher education (2008)Comparing alternative instruments to measure service quality in higher education (2009)Making sense of higher education: students as consumers and the value of the university experience (2012)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Alternative measures of service quality: a review (2008)Developing e-service quality scales: A literature review (2010)Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)A General Theory of Marketing Ethics (1986)Ethical Decision Making in Organizations: A Person-Situation Interactionist Model (1986)A Review of Empirical Studies Assessing Ethical Decision Making in Business (2000)Customer Orientation (2001)The effects of moral judgment and moral identity on moral behavior: An empirical examination of the moral individual. (2007)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Service quality in higher education: The role of student expectations (2007)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 2009A review of twenty years of SERVQUAL research845 cited
  • 1992Cognitive Moral Development and Marketing729 cited
  • 2006Measuring student satisfaction at a UK university619 cited
  • 2000Student perceptions of service quality in a UK university business and management faculty510 cited
  • 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education497 cited
  • 2003Students’ perceptions of quality in higher education484 cited
  • 1994The Importance‐Performance Matrix as a Determinant of Improvement Priority469 cited
  • 2003The impact of facilities on student choice of university433 cited
  • 2003A Comparison of Approaches to Importance-Performance Analysis

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

430 cited
  • 2010Examining student satisfaction with higher education services428 cited
  • Cited by

    • 2023The Technology Interface and Student Engagement Are Significant Stimuli in Sustainable Student Satisfaction109 cited
    • 2022An Integrated Fuzzy Delphi and Best Worst Method (BWM) for performance measurement in higher education60 cited
    • 2020Evaluasi Kualitas Pembelajaran Online Selama Pandemi Covid-19: Studi Kasus di Fakultas Teknik, Universitas Katolik Darma Cendika53 cited
    • 2019Role of real-time information-sharing through SaaS: An industry 4.0 perspective39 cited
    • 2020Factors of higher education quality service: the case of a Peruvian university32 cited
    • 2018Strategic action grids: a study on supply chain risk management in manufacturing industries in India30 cited
    • 2024Defining Quality in Higher Education and Identifying Opportunities for Improvement21 cited
    • 2018Assessing the quality of information technology infrastructure services16 cited
    • 2025Exploring factors influencing first-mile and last-mile connections to public transport from car users' perspective: Evidence from Greater Accra, Ghana13 cited