Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Consumer reliance on intangible versus tangible attributes in service evaluation: the role of construal level

16 references·16 citing·39 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1974An approach to environmental psychology7,295 cited
1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
2010Construal-level theory of psychological distance.6,611 cited
1970Information and Consumer Behavior5,796 cited
1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
1973Free Competition and the Optimal Amount of Fraud3,943 cited
2003Temporal construal.3,006 cited
1985Problems and Strategies in Services Marketing2,819 cited
1993The Nature and Determinants of Customer Expectations of Service2,665 cited
1998The role of feasibility and desirability considerations in near and distant future decisions: A test of temporal construal theory.2,367 cited
1977Breaking Free from Product Marketing2,056 cited
2000Atmospheric Effects on Shopping Behavior1,921 cited
2007Construal Levels and Psychological Distance: Effects on Representation, Prediction, Evaluation, and Behavior1,776 cited
2004The Four Service Marketing Myths1,339 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1987The Role of Imagery in Information Processing: Review and Extensions1,279 cited

Cited by

2019Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents162 cited
2018Applying experiential marketing in selling tourism dreams138 cited
2017Evaluating Facebook brand content popularity for service versus goods offerings109 cited
2021The impact of hotel attributes, well-being perception, and attitudes on brand loyalty: Examining the moderating role of COVID-19 pandemic98 cited
2021Communicating crowdfunding campaigns: How message strategy, vivid media use and product type influence campaign success83 cited
2020Traveler preferences from online reviews: Role of travel goals, class and culture79 cited
2020Self-service technology in supermarkets – Do frontline staff still matter?62 cited
2021Designing satisfying service encounters: website versus store touchpoints59 cited
2022Consumer brand engagement: Refined measurement scales for product and service contexts57 cited
2020When and how frontline service employee authenticity influences purchase intentions50 cited
2024The Technology Acceptance Model and Hospitality and Tourism Consumers’ Intention to Use Mobile Technologies: Meta-Analysis and Structural Equation Modeling48 cited
2024Construal level theory in advertising research: A systematic review and directions for future research47 cited
2019Short- and Long-Term Effects of Nonconsciously Processed Ambient Scents in a Servicescape: Findings From Two Field Experiments45 cited
2020Goods and services related brand image and B2B customer loyalty: effects of construal level38 cited
2022Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era38 cited
2024Virtual expatriate assignments and host country national support: The role of higher-level construals in social categorization processes36 cited