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Kualitas Layanan, Nilai Fungsional, Nilai Emosional, dan Kepuasan Konsumen : Sebuah Studi Kasus
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Kualitas Layanan, Nilai Fungsional, Nilai Emosional, dan Kepuasan Konsumen : Sebuah Studi Kasus (2016)Kualitas Layanan, Nilai Fungsional, Nilai…Manajemen Pemasaran Modern (2024)Manajemen Pemasaran ModernManajemen Pemasaran dan Pemasaran Jasa, Edisi Revisi (2015)Manajemen Pemasaran dan Pemas…MANAJEMEN MUTU TERPADU (TOTAL QUALITY MANAGEMENT) (2015)MANAJEMEN MUTU TERPADU (TOTAL…The Impact of Relational Variables on Value Creation in Buyer–Seller Business Relationships (2010)The Impact of Relational Vari…Riset Pemasaran & Perilaku Konsumen (2010)Riset Pemasaran & Perilaku Ko…Periklanan: Komunikasi Pemasaran Terpadu (2010)Periklanan: Komunikasi Pemasa…Pengantar Bisnis Modern (2007)Pengantar Bisnis ModernCustomer perceived value in banking services (2006)Customer perceived value in b…Utility, cultural symbolism and emotion: A comprehensive model of brand purchase value (2005)Utility, cultural symbolism a…Efficient or enjoyable? Consumer values of eating-out and fast food restaurant consumption in Korea (2004)Efficient or enjoyable? Consu…Perilaku Konsumen Jilid 1 (2002)Perilaku Konsumen Jilid 1Manajemen pemasaran jasa (2002)Manajemen pemasaran jasaConsumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Measuring the hedonic and utilitarian sources of consumer attitudes (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)The concept of perceived value: a systematic review of the research (2007)Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants (2009)Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry (2010)Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Why we buy what we buy: A theory of consumption values (1991)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)A model of customer-based brand equity and its application to multiple destinations (2008)Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions? (2008)Drivers of consumer–brand identification (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions (2013)Service quality, satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status (2019)Three Decades of Customer Value Research: Paradigmatic Roots and Future Research Avenues (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Enhance green purchase intentions (2012)Gaya Hidup dan Fenomena Perilaku Konsumen pada Warung Kopi di Malang (2014)PERANAN PACKAGING DALAM MENINGKATKAN HASIL PRODUKSI TERHADAP KONSUMEN (2015)Intention to buy, interactive marketing, and online purchase decisions (2020)Pengaruh Modal Insani dan Modal Sosial terhadap Kinerja (Studi Kasus Usaha Kecil dan Menengah (UKM) Makanan dan Minuman Kota Bogor) (2016)Analisis Kepuasan Masyarakat terhadap Pelayanan Publik Berdasarkan Indeks Kepuasan Masyarakat di Kantor Kecamatan Belitang Kabupaten OKU Timur (2019)Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di PT. Tempo Cabang Tegal (2019)PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING (Studi Persepsi Pada Pelanggan Dian Comp Ambarawa) (2017)PENGARUH BAURAN PROMOSI DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN PRODUK KOSMETIK MAYBELLINE DI KOTA PADANG (2019)Pengaruh kepercayaan dan kepuasan pelanggan terhadap loyalitas pelanggan pada Pusaka Kebaya di Singaraja (2020)ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN PEMBELIAN VIA INTERNET PADA TOKO ONLINE (2013)Pengaruh Modal, Lama Usaha dan Lokasi Terhadap Pendapatan Pedagang Pasar Pasca Relokasi (2018)Pengaruh Brand Awareness dan Kepercayaan Terhadap Keputusan Menyalurkan Zakat dan Donasi Melalui Tokopedia (2020)KEPUASAN PELANGGAN MEMEDIASI PENGARUH KUALITAS PELAYANAN DAN PROMOSI TERHADAP LOYALITAS PELANGGAN (2018)Hubungan Minat Beli Dengan Keputusan Pembelian Pada Konsumen (2020)IMPLEMENTASI HARGA, KUALITAS PELAYANAN DAN PEMBELIAN BERULANG PADA PENJUALAN PRODUK GAMIS AFIFATHIN (2020)Analisa Pengaruh Supply Chain Management terhadap Keunggulan Bersaing dan Kinerja Perusahaan (2013)PERAN KEPERCAYAAN MEMEDIASI PERSEPSI RISIKO TERHADAP NIAT MENGGUNAKAN MANDIRI MOBILE BANKING DI KOTA DENPASAR (2018)The Influence of Product Knowledge, Brand Image, and Brand Love on Purchase Decision through Word of Mouth (2020)
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References

  • 2001Consumer perceived value: The development of a multiple item scale6,959 cited
  • 2024Manajemen Pemasaran Modern1,404 cited
  • 2002Manajemen pemasaran jasa852 cited
  • 2010Periklanan: Komunikasi Pemasaran Terpadu557 cited
  • 2006Customer perceived value in banking services356 cited
  • 2015MANAJEMEN MUTU TERPADU (TOTAL QUALITY MANAGEMENT)326 cited
  • 2004Efficient or enjoyable? Consumer values of eating-out and fast food restaurant consumption in Korea321 cited
  • 2007Pengantar Bisnis Modern260 cited
  • 2005Utility, cultural symbolism and emotion: A comprehensive model of brand purchase value205 cited
  • 2002Perilaku Konsumen Jilid 1113 cited
  • 2010Riset Pemasaran & Perilaku Konsumen106 cited
  • 2015Manajemen Pemasaran dan Pemasaran Jasa, Edisi Revisi41 cited
  • 2010The Impact of Relational Variables on Value Creation in Buyer–Seller Business Relationships30 cited

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