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Commentary: vulnerable consumers in service settings

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References

2015Service Research Priorities in a Rapidly Changing Context1,469 cited
2012Transformative service research: An agenda for the future996 cited
2005Building Understanding of the Domain of Consumer Vulnerability895 cited
2006Am I welcome here? Exploring how ethnic consumers assess their place identity174 cited

Cited by

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2019Introducing the transformative service mediator: value creation with vulnerable consumers86 cited
2020Black, white or grey magic? Our future with artificial intelligence74 cited
2019A continuum of transformative service exchange: insights for service and social marketers65 cited
2021Mapping of Journal of Services Marketing themes: a retrospective overview using bibliometric analysis60 cited
2019Customers’ value co-creation with healthcare service network partners54 cited
2019Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys

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53 cited

2019Shifting Arrays of a Kaleidoscope: The Orchestration of Relational Value Cocreation in Service Systems52 cited

2019Addressing vulnerability: what role does marketing play?48 cited

2018Designing retail spaces for inclusion42 cited

2020Increasing the independence of vulnerable consumers through social support42 cited

2021Service inclusion: the role of disability identity in retail39 cited

2022The relationship between loneliness and consumer shopping channel choice: Evidence from China38 cited