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Impact of actual service provider failure on the satisfaction with aggregator
16 references·1 citing·46 second hop
Impact of actual service provider failure on the satisfaction with aggregator (2017)Impact of actual service provider failure…Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…Principles and practice of structural equation modeling, 3rd ed. (2011)Principles and practice of st…Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction (2003)Service Failure and Recovery:…Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Angry Customers don't Come Ba…The experience of power: Examining the effects of power on approach and inhibition tendencies. (2002)The experience of power: Exam…Beyond valence in customer dissatisfaction (2002)Beyond valence in customer di…A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts (2002)A Longitudinal Study of Compl…Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions (2001)Service recovery's influence …Attributional Thoughts about Consumer Behavior (2000)Attributional Thoughts about …An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery (2000)An Empirical Investigation of…Customer benefits and company consequences of customer-salesperson relationships in retailing (1999)Customer benefits and company…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…Re-Examining Perceived Ease of Use and Usefulness: A Confirmatory Factor Analysis (1993)Re-Examining Perceived Ease o…Self-generated validity and other effects of measurement on belief, attitude, intention, and behavior. (1988)Self-generated validity and o…Consumer Reactions to Product Failure: An Attributional Approach (1984)Consumer Reactions to Product…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Why Platforms Become Scapegoats: Extending Attribution Theory in Multi-Actor Service Contexts (2025)Why Platforms Become Scapegoa…Coefficient Alpha and the Internal Structure of Tests (1951)Structural equation modeling in practice: A review and recommended two-step approach. 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References

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  • 2000

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Attributional Thoughts about Consumer Behavior
902 cited
  • 2003Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services897 cited
  • 2002Beyond valence in customer dissatisfaction849 cited
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    • 2025Why Platforms Become Scapegoats: Extending Attribution Theory in Multi-Actor Service Contexts18 cited