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Smart Services – Analyse von strategischen und operativen Auswirkungen
16 references·6 citing·44 second hop
Smart Services – Analyse von strategischen und operativen Auswirkungen (2017)Smart Services – Analyse von strategische…Technology, Humanness, and Trust: Rethinking Trust in Technology (2015)Technology, Humanness, and Tr…Can Autonomous Vehicles Be Safe and Trustworthy? Effects of Appearance and Autonomy of Unmanned Driving Systems (2015)Can Autonomous Vehicles Be Sa…“Futurizing” smart service: implications for service researchers and managers (2015)“Futurizing” smart service: i…The Service Revolution and the Transformation of Marketing Science (2014)The Service Revolution and th…The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle (2014)The mind in the machine: Anth…How Smart, Connected Products Are Transforming Competition (2014)How Smart, Connected Products…Exploring influencing variables for the acceptance of social robots (2013)Exploring influencing variabl…How Today's Consumers Perceive Tomorrow's Smart Products * (2008)How Today's Consumers Perceiv…How to sell services more profitably. (2008)How to sell services more pro…Product intelligence: its conceptualization, measurement and impact on consumer satisfaction (2007)Product intelligence: its con…Four strategies for the age of smart services. (2005)Four strategies for the age o…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Recognition of Affective Communicative Intent in Robot-Directed Speech (2002)Recognition of Affective Comm…Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction, Produc…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Development Process for Smart Service Strategies: Grasping the Potentials of Digitalization for Servitization (2021)Development Process for Smart…Smart Service Systems in Manufacturing: An Investigation of Theory and Practice (2020)Smart Service Systems in Manu…Framework and Functionality Patterns for Smart Service Innovation (2020)Framework and Functionality P…Dienstleistungen 4.0 (2020)Dienstleistungen 4.0Kunden- und kontextabhängige Konfiguration Smarter Produkte: Digitales Potenzial jenseits physischer Grenzen? (2019)Kunden- und kontextabhängige …Smart Services – Konzept einer neuen Marktleistung (2018)Smart Services – Konzept eine…E-S-QUAL (2004)Customer Engagement (2011)Service Research Priorities in a Rapidly Changing Context (2015)Service-dominant logic 2025 (2016)Artificial Intelligence in Service (2018)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Trust in humanoid robots: implications for services marketing (2019)Building a Stronger CASA: Extending the Computers Are Social Actors Paradigm (2020)Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI (2021)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Generic Concept of Marketing (1972)The marketing of professional services (1972)Marketing Activities in the Service Industries (1974)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Machines and Mindlessness: Social Responses to Computers (2000)Dehumanization: An Integrative Review (2006)On seeing human: A three-factor theory of anthropomorphism. (2007)Consumers and Artificial Intelligence: An Experiential Perspective (2020)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Technical Change and the Aggregate Production Function (1957)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Managing the transition from products to services (2003)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Understanding Customer Experience Throughout the Customer Journey (2016)Exploring How Usage-Focused Business Models Enable Circular Economy through Digital Technologies (2018)Digital servitization in manufacturing: A systematic literature review and research agenda (2020)The smart circular economy: A digital-enabled circular strategies framework for manufacturing companies (2020)An affordance perspective of team collaboration and enforced working from home during COVID-19 (2020)Trustworthy artificial intelligence (2020)Trust in AI and Its Role in the Acceptance of AI Technologies (2022)Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)Servitization and Industry 4.0 convergence in the digital transformation of product firms: A business model innovation perspective (2019)Understanding digital transformation: A review and a research agenda (2019)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 2014How Smart, Connected Products Are Transforming Competition2,600 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 2014The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle1,580 cited
  • 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,386 cited
  • 2014The Service Revolution and the Transformation of Marketing Science623 cited
  • 2015Technology, Humanness, and Trust: Rethinking Trust in Technology553 cited
  • 2013Exploring influencing variables for the acceptance of social robots499 cited
  • 2005Four strategies for the age of smart services.421 cited
  • 2015“Futurizing” smart service: implications for service researchers and managers370 cited
  • 2008How Today's Consumers Perceive Tomorrow's Smart Products *295 cited
  • 2008How to sell services more profitably.276 cited
  • 2002Recognition of Affective Communicative Intent in Robot-Directed Speech243 cited
  • 2015Can Autonomous Vehicles Be Safe and Trustworthy? Effects of Appearance and Autonomy of Unmanned Driving Systems

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220 cited
  • 2007Product intelligence: its conceptualization, measurement and impact on consumer satisfaction201 cited
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    • 2020Framework and Functionality Patterns for Smart Service Innovation20 cited
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    • 2021Development Process for Smart Service Strategies: Grasping the Potentials of Digitalization for Servitization14 cited
    • 2018Smart Services – Konzept einer neuen Marktleistung13 cited
    • 2020Dienstleistungen 4.010 cited
    • 2019Kunden- und kontextabhängige Konfiguration Smarter Produkte: Digitales Potenzial jenseits physischer Grenzen?5 cited