Assessing the Impact of Cultural Intelligence on Job Performance: Role of Cross-Cultural Adaptability

Abstract

Globalisation has made business a challenging proposition. Further, it has led to multicultural organisations where, people belonging to different cultures work under one roof. To manage diverse workforce, organisations need a new generation of managers, who are culturally sensitive. In this context, cultural intelligence is a tool, which increases the manager’s ability to effectively interact with people belonging to other cultures. The purpose of this paper is to analyse the impact of cultural intelligence on job performance and explore the role played by cross-cultural adaptability. The data for the study have been collected from 342 managers of Nationalised banks in JandK (India). Exploratory factor analysis and confirmatory factor analysis have been conducted to explore and validate the factors of different constructs. Hypotheses have been tested through structural equation modeling. The study reveals that cultural intelligence significantly affects job performance and. cross-cultural adaptability mediates the relationship between cultural intelligence and job performance. Implications and limitations of the study have also been discussed.

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