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Event quality and loyalty among runners with different running involvement levels
16 references·5 citing·35 second hop
Event quality and loyalty among runners with different running involvement levels (2017)Event quality and loyalty among runners w…Small-scale event sport tourism: A case study in sustainable tourism (2011)Small-scale event sport touri…Examining Relationships between Leisure Involvement, Psychological Commitment and Loyalty to a Recreation Agency (2004)Examining Relationships betwe…Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events (2002)Investigating the role of the…The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)The Psychological Continuum M…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Consumer perceptions of service quality attributes at sporting events (2001)Consumer perceptions of servi…Customer-Employee Rapport in Service Relationships (2000)Customer-Employee Rapport in …Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Transtheoretical Model of Health Behavior Change (1997)The Transtheoretical Model of…The effect of the servicescape on customers’ behavioral intentions in leisure service settings (1996)The effect of the servicescap…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Developing a brand personality framework in the context of outdoor small-scale sport events (2022)Developing a brand personalit…Effects of Entrepreneurial Orientation and Passion for Work on Performance Variables in Sports Clubs (2021)Effects of Entrepreneurial Or…The impact of consumer knowledge on profitable consumer loyalty through perceived service quality and psychological involvement in non-profit sport clubs (2020)The impact of consumer knowle…Connecting Customer Knowledge Management and Intention to Use Sport Services Through Psychological Involvement, Commitment, and Customer Perceived Value (2020)Connecting Customer Knowledge…The role of passion in the quality-value-satisfaction-intentions chain: linear models and the QCA approach for athletes (2019)The role of passion in the qu…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)A Service‐Orientated Approach to Marketing of Services (1978)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy mechanism in human agency. (1982)Understanding Desistance from Crime (2001)Long-term reduction in implicit race bias: A prejudice habit-breaking intervention (2012)Appealing to fear: A meta-analysis of fear appeal effectiveness and theories. (2015)Naturalistic inquiry (1985)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Relationship quality as a predictor of B2B customer loyalty (2006)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1997The Transtheoretical Model of Health Behavior Change7,773 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 2000Customer-Employee Rapport in Service Relationships1,150 cited
  • 2001The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport1,079 cited
  • 1996The effect of the servicescape on customers’ behavioral intentions in leisure service settings861 cited
  • 2002Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events590 cited
  • 2001Consumer perceptions of service quality attributes at sporting events

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448 cited
  • 2011Small-scale event sport tourism: A case study in sustainable tourism435 cited
  • 2004Examining Relationships between Leisure Involvement, Psychological Commitment and Loyalty to a Recreation Agency375 cited
  • Cited by

    • 2019The role of passion in the quality-value-satisfaction-intentions chain: linear models and the QCA approach for athletes33 cited
    • 2020Connecting Customer Knowledge Management and Intention to Use Sport Services Through Psychological Involvement, Commitment, and Customer Perceived Value32 cited
    • 2020The impact of consumer knowledge on profitable consumer loyalty through perceived service quality and psychological involvement in non-profit sport clubs30 cited
    • 2021Effects of Entrepreneurial Orientation and Passion for Work on Performance Variables in Sports Clubs22 cited
    • 2022Developing a brand personality framework in the context of outdoor small-scale sport events16 cited