Article2017

Feeling interrupted—Being responsive: How online messages relate to affect at work

Sabine Sonnentag · Leonard Reinecke · Jutta Mata · Peter Vorderer

149 citations0/0 files storedJournal of Organizational Behavior

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Personal Information Management and User Behavior Technostress in Professional Settings Cyberloafing and Workplace Behavior

Abstract

Summary Being constantly connected to others via e‐mail and other online messages is increasingly typical for many employees. In this paper, we develop and test a model that specifies how interruptions by online messages relate to negative and positive affect. We hypothesize that perceived interruptions by online messages predict state negative affect via time pressure and that perceived interruptions predict state positive affect via responsiveness to these online messages and perceived task accomplishment. A daily survey study with 174 employees (a total of 811 day‐level observations) provided support for our hypotheses at the between‐person and within‐person level. In addition, perceived interruptions showed a negative direct association with perceived task accomplishment. Our study highlights the importance of being responsive to online messages and shows that addressing only the negative effects of perceived interruptions does not suffice to understand the full impact of interruptions by online messages in modern jobs.

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References

1988Development and validation of brief measures of positive and negative affect: The PANAS scales.1988Development and validation of brief measures of positive and negative affect: The PANAS scales.2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It 1991Emotion And Adaptation 1984Research in Organizational Behavior 2002The Ripple Effect: Emotional Contagion and its Influence on Group Behavior 1984The independence of positive and negative affect.2005Affect and Creativity at Work

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