SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Successful Factors of Implementation Electronic Customer Relationship Management (e-CRM) on E-commerce Company
14 references·0 citing·49 second hop
Successful Factors of Implementation Electronic Customer Relationship Management (e-CRM) on E-commerce Company (2017)Successful Factors of Implementation Elec…Information Technology for Management (2016)Information Technology for Ma…CRM strategies for a small-sized online shopping mall based on association rules and sequential patterns (2012)CRM strategies for a small-si…Managing consumer complaints: differences and similarities among heterogeneous retailers (2010)Managing consumer complaints:…E- Service Quality, Ease of Use, Usability and Enjoyment as Antecedents of E-CRM Performance: An Empirical Investigation in Jordan Mobile Phone Services (2009)E- Service Quality, Ease of U…How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach (2005)How Organizational Complaint …Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…Is Customer Relationship Management a Success Factor in Electronic Commerce (2004)Is Customer Relationship Mana…How e‐CRM can enhance customer loyalty (2003)How e‐CRM can enhance custome…The Effects of Post-Purchase Evaluation Factors on Online Vs. Offline Customer Complaining Behavior: Implications For Customer Loyalty (2002)The Effects of Post-Purchase …Service failures and customer defection: a closer look at online shopping experiences (2002)Service failures and customer…Factors for Success in Customer Relationship Management (CRM) Systems (2002)Factors for Success in Custom…E‐CRM Web service attributes as determinants of customer satisfaction with retail Web sites (2002)E‐CRM Web service attributes …Information Technology Management (2000)Information Technology Manage…Accelerating Customer Relationships: Using Crm and Relationship Technologies (2000)Accelerating Customer Relatio…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Social Psychology of Procedural Justice (1988)Organizational Justice: Yesterday, Today, and Tomorrow (1990)How community interactions contribute to harmonious community relationships and customers’ identification in online brand community (2016)Standing in my customer's shoes: Effects of customer‐oriented perspective taking on proactive service performance (2018)Multi-indicator supply chain management framework for food convergent innovation in the dairy business (2021)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An analysis of the e‐service literature: towards a research agenda (2006)An assessment of customers’ e-service quality perception, satisfaction and intention (2010)The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)The Commitment-Trust Theory of Relationship Marketing (1994)Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Strategy and the Internet. (2001)Developing customer loyalty from e‐tail store image attributes (2007)Critical factors underpinning the e-CRM activities of SMEs (2010)eCRM 2.0 applications and trends: The use and perceptions of Greek tourism firms of social networks and intelligence (2010)Customer satisfaction, customer retention, and market share (1993)The effects of distributive, procedural, and interactional justice on postcomplaint behavior (1997)E-satisfaction: an initial examination (2000)Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention (2011)Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce? (2015)Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain (2016)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Zero defections: quality comes to services. (1990)Putting the Service-Profit Chain to Work (1994)The effects of service failures and recovery on customer loyalty in e‐services (2009)Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model (2010)Online shopping experience in an emerging e-retailing market (2018)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Foreign acquisitions by Chinese firms: A strategic intent perspective (2008)Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions? (2008)How to use qualitative methods in evaluation (1987)Information Systems Success: The Quest for the Dependent Variable (1992)The role of dynamic capabilities in e-business transformation (2003)A CRM performance measurement framework: Its development process and application (2008)A review of customer relationship management: successes, advances, pitfalls and futures (2012)Customer relationship management research (1992‐2002) (2005)Customer Relationship Management: from Strategy to Implementation (2006)The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image (2016)Technology management simply defined: A tweet plus two characters (2009)A Glorious and Not-So-Short History of the Information Systems Field (2012)Comparison of supervised machine learning techniques for customer churn prediction based on analysis of customer behavior (2017)Quality and Reliability Problems from a Consumer's Perspective: an Increasing Problem Overlooked by Businesses? (2006)What Determines Consumers' Ratings of Service Providers? An Exploratory Study of Online Traveler Reviews (2013)Influence of Firm’s Recovery Endeavors upon Privacy Breach on Online Customer Behavior (2016)
this work references cited by second hop

References

  • 2005Customer perceptions of e‐service quality in online shopping1,320 cited
  • 2005How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach771 cited
  • 2000Accelerating Customer Relationships: Using Crm and Relationship Technologies434 cited
  • 2002Factors for Success in Customer Relationship Management (CRM) Systems262 cited
  • 2003How e‐CRM can enhance customer loyalty233 cited
  • 2002E‐CRM Web service attributes as determinants of customer satisfaction with retail Web sites221 cited
  • 2002Service failures and customer defection: a closer look at online shopping experiences137 cited
  • 2000Information Technology Management100 cited
  • 2002The Effects of Post-Purchase Evaluation Factors on Online Vs. Offline Customer Complaining Behavior: Implications For Customer Loyalty97 cited
  • 2010Managing consumer complaints: differences and similarities among heterogeneous retailers88 cited
  • 2012CRM strategies for a small-sized online shopping mall based on association rules and sequential patterns84 cited
  • 2004Is Customer Relationship Management a Success Factor in Electronic Commerce68 cited
  • 2016Information Technology for Management46 cited
  • 2009E- Service Quality, Ease of Use, Usability and Enjoyment as Antecedents of E-CRM Performance: An Empirical Investigation in Jordan Mobile Phone Services

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

44 cited

Cited by

No citing works inside the corpus for this window.