Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Customer engagement and online reviews

16 references·16 citing·43 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
2012Principles and Practice of Structural Equation Modeling38,893 cited
1998Principles and Practice of Structural Equation Modeling36,041 cited
1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research5,847 cited
1987Practical Issues in Structural Modeling5,797 cited
1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
1998Assessing Measurement Invariance in Cross‐National Consumer Research4,759 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2011

Specification, evaluation, and interpretation of structural equation models

3,734 cited

2011Customer Engagement3,657 cited

Cited by

2021Examining the impact of influencers’ credibility dimensions: attractiveness, trustworthiness and expertise on the purchase intention in the aesthetic dermatology industry309 cited
2021Effects of customer trust on engagement in live streaming commerce: mediating role of swift guanxi298 cited
2022How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective261 cited
2021Customer engagement and purchase intention in live-streaming digital marketing platforms224 cited
2020The interplay between social media communication, brand equity and brand engagement in tourist destinations: An analysis in an emerging economy198 cited
2021How do experiences enhance brand relationship performance and value co-creation in social commerce? The role of consumer engagement and self brand-connection185 cited
2019Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter?112 cited
2020The impact of customer knowledge management capability on project performance-mediating role of strategic agility111 cited
2021The relationship between CRM and customer loyalty: the moderating role of customer trust75 cited
2020Customer engagement and employee engagement: systematic review and future directions73 cited
2021Relational Dynamics between Customer Engagement, Brand Experience, and Customer Loyalty: An Empirical Investigation61 cited
2020Perceived Sustainability and Customer Engagement in the Online Shopping Environment: The Rational and Emotional Perspectives60 cited
2020Exploring consumer–brand engagement: a holistic framework56 cited
2020“Us” to co-create value and hate “them”: examining the interplay of consumer-brand identification, peer identification, value co-creation among consumers, competitor brand hate and individualism56 cited
2021Co-creation or Co-destruction: A Perspective of Online Customer Engagement Valence47 cited
2021Impact of mobile banking failure on bank customers' usage behaviour: the mediating role of user satisfaction43 cited