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Termination notice of mobile network operator customers after a tariff switch: An empirical study of postpaid subscribers in Germany
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References

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  • 2006Paying Too Much and Being Happy about It: Existence, Causes, and Consequences of Tariff-Choice Biases392 cited
  • 2006Customer churn analysis: Churn determinants and mediation effects of partial defection in the Korean mobile telecommunications service industry

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325 cited
  • 2011Social Effects on Customer Retention302 cited
  • 2016Customer churn prediction in the telecommunication sector using a rough set approach222 cited
  • 2007Forecasting customer switching intention in mobile service: An exploratory study of predictive factors in mobile number portability192 cited
  • Cited by

    • 2024Subscriber retention management: SRM framework and future research agenda10 cited
    • 2024Assessing the effectiveness of OTT services, branded apps, and gamified loyalty giveaways on mobile customer churn in the telecom industry: A machine-learning approach9 cited
    • 2021The Effect of Overspending on Tariff Choices and Customer Churn: Evidence From Mobile Plan Choices9 cited
    • 2025Perceived objectivity? Findings on the use of perceptual and objective measures in IS research5 cited