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A social model based on customers’ profiles for analyzing the churning process in the mobile market of data plans

13 references·2 citing·56 second hopsampled

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References

2001Birds of a Feather: Homophily in Social Networks18,551 cited
2003A Survey of Models of Network Formation: Stability and Efficiency400 cited
2008Age differences in mobile service perceptions: comparison of Generation Y and baby boomers316 cited
2010Predicting customer churn in mobile networks through analysis of social groups168 cited
2008Social ties and their relevance to churn in mobile telecom networks105 cited
2011Modeling Purchasing Behavior with Sudden “Death”: A Flexible Customer Lifetime Model82 cited
2013Prediction of Subscriber Churn Using Social Network Analysis61 cited
2012Collective Churn Prediction in Social Network41 cited
2013Customer Churn Prediction in Telecommunication A Decade Review and Classification40 cited
2013An attitude-based latent class segmentation analysis of mobile phone users35 cited
2010Churn in Social Networks35 cited
2013A Survey on Churn Prediction Techniques in Communication Sector33 cited
2011AN EMPIRICAL STUDY OF CELL PHONE AND SMARTPHONE USAGE17 cited

Cited by

2020Data portability effects on data-driven innovation of online platforms: Analyzing Spotify31 cited
2022

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Implementation of penalized survival models in churn prediction of vehicle insurance

9 cited