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New Service Development and Digitalization: Synergies of Personal Interaction and IT Integration
16 references·3 citing·52 second hop
New Service Development and Digitalization: Synergies of Personal Interaction and IT Integration (2018)New Service Development and Digitalizatio…Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)Social media technology usage…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Firm Performance Impacts of Digitally Enabled Supply Chain Integration Capabilities (2006)Firm Performance Impacts of D…Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction, Produc…AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)AFFECT- AND COGNITION-BASED T…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…A Dynamic Theory of Organizational Knowledge Creation (1994)A Dynamic Theory of Organizat…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…A Test of Services Marketing Theory: Consumer Information Acquisition Activities (1991)A Test of Services Marketing …The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…A New Incremental Fit Index for General Structural Equation Models (1989)A New Incremental Fit Index f…Organizational Information Requirements, Media Richness and Structural Design (1986)Organizational Information Re…Central Problems in the Management of Innovation (1986)Central Problems in the Manag…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Construct validity in psychological tests. (1955)Construct validity in psychol…A digital business ecosystem maturity model for personal service firms (2022)A digital business ecosystem …Digital love – inviting doubt into the relationship: the duality of digitalization effects on business relationships (2020)Digital love – inviting doubt…The Hadith Digitization in Millennial Era: A Study at Center for Hadith Studies, Indonesia (2019)The Hadith Digitization in Mi…Coefficient Alpha and the Internal Structure of Tests (1951)Handbook of Experimental Psychology (1952)Essentials of Psychological Testing (1960)Toward an experimental ecology of human development. (1977)Partial least squares structural equation modeling (PLS-SEM) (2014)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Review of Psychometric theory (2nd ed.). 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(1980)The Effect of Sampling Error on Convergence, Improper Solutions, and Goodness-of-Fit Indices for Maximum Likelihood Confirmatory Factor Analysis (1984)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)How To Do Things With Words (1975)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Toward a knowledge‐based theory of the firm (1996)The Knowledge-Creating Company (1998)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Metaphors We Live By (2003)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Integrative Model Of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
  • 1994A Dynamic Theory of Organizational Knowledge Creation17,900 cited
  • 1955Construct validity in psychological tests.11,270 cited
  • 1986Organizational Information Requirements, Media Richness and Structural Design9,719 cited
  • 1990The Effect of a Market Orientation on Business Profitability9,642 cited
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  • 1984A Service Quality Model and its Marketing Implications6,682 cited
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  • 1986Central Problems in the Management of Innovation3,748 cited
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  • 2012Critical service logic: making sense of value creation and co-creation2,620 cited
  • 2006Firm Performance Impacts of Digitally Enabled Supply Chain Integration Capabilities1,910 cited
  • 1991A Test of Services Marketing Theory: Consumer Information Acquisition Activities1,550 cited
  • 1997

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Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
1,386 cited
  • 2013Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM958 cited
  • Cited by

    • 2020Digital love – inviting doubt into the relationship: the duality of digitalization effects on business relationships23 cited
    • 2019The Hadith Digitization in Millennial Era: A Study at Center for Hadith Studies, Indonesia14 cited
    • 2022A digital business ecosystem maturity model for personal service firms6 cited